Guest Services Agent
Auckland, New Zealand · Full Time
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Job description
About Pullman Auckland
Pullman Auckland, part of the Accor Group, is a vibrant 5-star hotel distinguished by its pioneering approach to hospitality and dedication to responsible service. With over 45 brands, 5600 hotels, and 10,000 restaurants globally, Accor encourages innovation and personal growth within a supportive and passionate environment. Joining Pullman Auckland means becoming a Heartist®, embracing hospitality as a heartfelt craft that delivers impactful and memorable experiences to guests, colleagues, and the community.
Role Overview
As a Guest Services Agent at Pullman Auckland, you will craft welcoming experiences for visitors worldwide, managing guest relations professionally while collaborating closely with departments such as Housekeeping and Reservations to ensure seamless service delivery.
Key Responsibilities
- Warmly greet guests from diverse backgrounds, fostering new and ongoing relationships.
- Manage guest check-ins and check-outs accurately, handling payments and information with professionalism.
- Work in concert with team members across the hotel to maintain excellent guest services.
Qualifications & Experience
- Background working in a busy hotel environment is essential.
- Experience at the reception desk is highly advantageous.
- Strong attention to detail paired with the ability to engage positively with guests.
- Legal authorization to work in New Zealand is required.
- Possession of a full New Zealand driver’s license and familiarity with Opera Cloud systems is beneficial but not mandatory.
- Availability to work a rotating schedule including weekends and public holidays.
Additional Information
At Pullman Auckland, the culture revolves around values such as progress, meaningful connection, and making a positive impact. The organization hires for personality and trains for skill, embracing inclusivity, optimism, and a progressive spirit in its team members.
Employee Benefits
- Discounted hotel stays, dining, and spa treatments worldwide through a loyalty program.
- Complimentary daily staff meals.
- Ongoing reward and recognition programs.
- Career advancement opportunities within Accor globally, supporting skill development and progression.
Industry
Hospitality