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About the Role

The General Manager at SHA Mexico, situated in Cancun, will lead this prestigious property known for merging luxury hospitality with preventive medicine and holistic wellness. This position demands a blend of strategic leadership and hands-on operational management, aiming to deliver exceptional guest experiences, superior financial outcomes, and foster a values-driven, high-performance culture.

Key Responsibilities

Oversee all operational domains of SHA Mexico to uphold the highest standards in luxury service, wellness initiatives, and guest satisfaction.
Exhibit active, visible leadership to ensure operational consistency and robust culture engagement throughout departments.
Instill and reinforce AB Living Group's core values: Excellence, Evolution, Honesty, Caring, and Happiness.
Develop and maintain a skilled leadership team to achieve strategic and operational goals.
Manage financial aspects including budgeting, revenue optimization, cost control, and performance metrics.
Design and maintain a flawless guest journey tailored for VIP and international clientele, emphasizing personalization.
Act as the public representative for the property, liaising with guests, partners, and media as required.
Drive innovation and continuous improvement to keep the property at the forefront of luxury wellness hospitality.
Ensure compliance with regulatory requirements including health, safety, environmental, and operational standards.
Protect property assets, oversee CAPEX planning, and safeguard long-term property value.

Qualifications & Experience

Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field.
Advanced studies such as Wellness Management, Luxury Hospitality specialization, or an MBA are advantageous.
Minimum 15 years of experience in luxury hospitality, with at least 3 to 5 years in senior management roles like General Manager or Director of Operations.
Proven experience managing international ultra-luxury brands and expertise in Rooms Division, Food & Beverage, Finance, and Commercial domains.

Language Requirements

Fluent in English and Spanish is mandatory.
Additional languages are considered beneficial.

Core Competencies

Strategic vision combined with a strong business orientation and a "Think Global, Act Local" mindset.
Proven leadership capabilities with hands-on operational skills.
Commitment to exceptional guest experience and personalized service.
Adept at managing diverse and multicultural teams and stakeholders.
Proficiency in property management and operational software systems.
Advanced skills in Microsoft Office or Google Workspace and data-driven decision-making.

Values and Skills

Driven by excellence and continuous improvement (Evolution).
Integrity and loyalty in professional conduct (Honesty).
Genuine care for guests, employees, environment, and resources.
Passionate and enthusiastic attitude towards challenges (Happiness).
Ability to prioritize and manage several tasks while maintaining effective communication.
Willingness to travel as necessary.

General Manager

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