Front Office Manager

About Mantra Charles

Located in the lively cultural and culinary centre of Launceston, Tasmania, Mantra Charles offers a diverse range of accommodations including hotel rooms, studios, and one-bedroom apartments, along with versatile meeting and event spaces. Guests can indulge in exquisite Tasmanian cuisine at The Charles Restaurant while enjoying the scenic beauty of nearby coastlines and the Tamar Valley’s renowned food and wine offerings during their downtime.

Role Purpose

The Front Office Manager is responsible for more than just managing front desk activities. This role focuses on building a strong, unified team and delivering exceptional experiences for every visitor to the hotel.

Key Responsibilities

• Effectively communicate with guests and team members to foster seamless collaboration.
• Resolve guest challenges innovatively, turning potential issues into positive outcomes.
• Lead recruitment, training, and mentoring initiatives for the Front Office team, ensuring continuous professional growth and performance management.
• Maintain compliance with occupational health and safety standards, respond promptly to emergencies, and prioritize safety for guests and staff alike.
• Accurately process reservations, manage guest account information, and analyze operational reports and data.
• Track and manage budgets, expenses, and revenue to support sound financial decision-making and meet operational goals.

Skills and Experience Needed

• Background in hotel operations with proven experience leading teams as a supervisor or manager.
• Strong ability to multitask and perform well under pressure, supported by excellent organizational and time management skills.
• Familiarity with property management and reservation systems is advantageous.
• Excellent written and verbal communication skills.
• Willingness to work a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

Accor Employee Benefits

• Access to the ALL Heartist Membership, offering discounts on accommodations and food & beverage worldwide.
• Family and friends discounts on various services, accommodations, and events.
• Opportunities to earn status and rewards points globally through the Accor Live Limitless (ALL) Loyalty Program.
• Support for career growth through Accor’s dedicated training platforms such as Accor Academy and Typsy.
• A global network of over 300,000 hospitality professionals to enhance networking opportunities.
• Potential for worldwide career advancement within Accor's vast portfolio of over 5,000 hotels across 110 countries.

Company Culture and Inclusion

Accor embraces diversity and inclusion, welcoming individuals from all backgrounds. The company supports employee growth and encourages every team member to contribute their unique story and vision to the future of hospitality.