Front Desk Manager

Role Summary and Responsibilities

As the Front Desk Manager at Bliss Coliving Spaces in Vijayawada, you will be the primary point of contact for all tenant interactions, ensuring smooth operations and resident satisfaction at this premium co-living facility.

Inquiries and Admissions

• Manage incoming calls, walk-ins, and online queries regarding room availability.
• Clearly explain rent, facilities, house rules, and policies to prospective residents.
• Facilitate reservation processes and check-in formalities for new tenants.

Resident Management

• Maintain comprehensive records for all occupants, including ID proofs, agreements, and payment history.
• Handle move-in and move-out procedures efficiently.
• Promptly address and resolve tenant complaints or concerns.

Rent Collection and Record Keeping

• Monitor monthly rent collections and issue official receipts.
• Keep detailed payment records and notify residents regarding upcoming dues.

Front Desk Operations

• Answer all incoming telephone calls and manage visitor access.
• Receive and log couriers and parcels for residents.
• Maintain a visitor logbook for security purposes.

Coordination and Support

• Liaise with housekeeping, maintenance, and security teams to ensure smooth day-to-day functioning.
• Report any repair or servicing needs such as plumbing or electrical issues.

Safety and Rule Enforcement

• Enforce PG (paying guest) rules, including timings and visitor regulations.
• Monitor the entry and exit of guests for security oversight.

Administrative Tasks

• Maintain relevant registers, spreadsheets, and necessary documentation.
• Assist with managing occupancy levels and room allocation.

Required Skills

• Effective communication skills in the local language and basic proficiency in English.
• Basic computer literacy including Excel, WhatsApp, and email.
• A courteous and service-oriented attitude.
• Capability to multitask in a dynamic environment.

Candidate Eligibility

Applicants must have completed any graduate degree.

Perks and Benefits

• Free meals provided during working hours.
• Complimentary accommodation at the property.