Field Service Technician

Overview

We are looking for a dedicated and customer-oriented Field Service Technician to join our team in Mackay, Queensland on a full-time, permanent basis. This role involves providing essential maintenance and repairs to beverage dispensing and refrigeration equipment at client locations.

Key Responsibilities

• Maintain high safety standards by adhering to all occupational health and safety (OHS) protocols and proactively identifying potential hazards.
• Provide excellent customer service by delivering timely, professional, and dependable support.
• Diagnose and repair equipment malfunctions with the goal of resolving issues during the initial service visit.
• Carry out repairs and preventative maintenance to ensure equipment operates efficiently and reliably.
• Optimize fieldwork by managing parts inventory wisely and maintaining accurate vehicle stock records.
• Follow established company procedures and utilize IT tools effectively for managing service calls and documentation.
• Collaborate closely with team members to drive continuous improvement initiatives.
• Enhance technical skills continually through dedicated training and hands-on experience opportunities.

Candidate Profile

• Hold a trade qualification in Electrical or Refrigeration; restricted licenses will also be considered.
• Outstanding communication skills capable of engaging stakeholders at various levels.
• Proven ability to build and sustain strong relationships with internal team members and external customers.
• Excellent troubleshooting abilities and a solution-oriented approach to fault diagnosis.
• Strong organizational skills with effective time management and the capability to work independently.
• A proactive attitude geared towards ongoing process and service improvements.
• Competency in using mobile and field service technology, plus internal IT systems.
• Must possess a valid full driver’s license to conduct field-based service tasks.
• Experience in coffee machine maintenance or the coffee service industry is advantageous but not mandatory.

Benefits and Working Conditions

• Company-provided vehicle for take-home use, including a fuel card.
• Monday through Friday schedule with work hours from 7:55 AM to 4:00 PM, as per the Enterprise Agreement.
• Opportunities for earning additional income through overtime and on-call/call-out allowances; on-call duties rotate weekly among the team.
• Work with a globally recognized brand and access to comprehensive learning and career development programs.
• Receive monthly product allowances and discounts on a variety of company products.
• Exclusive access to wellness programs, employee assistance programs offering confidential counseling, and other perks through the company’s rewards platform.
• Participation in the Employee Share Purchase Plan to benefit from the company’s success.