Field Service Engineer

About the Role

Join Thermo Fisher Scientific in Singapore as a Field Service Engineer, where you'll play a vital role in installing, maintaining, repairing, and updating our advanced hardware and automation systems for bioprocessing and other scientific applications. This position involves hands-on customer consultation at client locations across your assigned territory, contributing to impactful solutions addressing global challenges such as environmental safety, food protection, and cancer research.

Primary Responsibilities

• Deliver comprehensive service for instruments and equipment, including installations, basic user training, routine maintenance, repairs, and compliance checks.
• Create and contribute to service procedures and documentation essential for operational excellence.
• Collaborate with internal teams to enhance customer satisfaction and streamline service delivery.
• Ensure prompt responses to customer queries and efficient problem resolution to maintain high customer satisfaction.
• Provide accurate and timely reports detailing service activities and customer interactions.
• Conduct commissioning and validation activities by executing Site Acceptance Tests (SAT) and Installation/Operational Qualification (IQ/OQ) protocols.
• Build and sustain strong relationships with customers within your area of responsibility.
• Support the Service Sales Representative with service order management and coordination.
• Contribute to product quality enhancement and participate in projects focused on optimizing the service function.

Working Conditions

• Standard work schedule: Monday through Friday.
• Physical requirements include the ability to lift up to 40 pounds without help.
• Adherence to Good Manufacturing Practices (GMP) and strict safety standards is mandatory.
• Work environments include cleanrooms where restrictions on personal items such as hair products, jewelry, makeup, nail polish, perfumes, exposed piercings, and facial hair are enforced.
• Use of personal protective equipment (PPE) like safety glasses, gowns, gloves, lab coats, and ear protection is required.
• Occasionally handle hazardous or toxic substances safely as per guidelines.

Candidate Profile and Qualifications

• A bachelor's degree or equivalent experience in computer technology, electrical/electronics, automation, biology, or chemistry is preferred.
• Experience of two or more years in bioprocessing, bioproduction automation, equipment maintenance/design, software control, or chromatography techniques is desired.
• Possess strong analytical skills to identify and implement improvements both in customer experience and internal processes.
• Familiarity with Delta V or similar control software is advantageous.
• Exemplary teamwork capabilities to collaborate globally with colleagues and clients.
• Self-driven with excellent written and oral communication skills in English.
• Proficient with Microsoft Windows OS, PC hardware, and office software applications.
• Willingness to travel frequently and extensively as required to meet customer needs.

Benefits

This position offers competitive salary, eligibility for an annual incentive bonus, comprehensive healthcare coverage, and various employee benefits. Thermo Fisher Scientific fosters a culture emphasizing integrity, innovation, and engagement providing exciting career development opportunities within a forward-thinking company.