Events Executive

About the Company

Accor is driven by the belief that hospitality stems from heartfelt passion. The company values individuality and teamwork, fostering an inclusive and diverse environment where every team member's contribution is appreciated. Accor prioritizes ethics, integrity, responsible tourism, sustainability, community engagement, and inclusivity. With a global portfolio of prestigious hotels and brands, it offers vast opportunities for career growth and skill development.

Role Overview

This entry-level position provides a platform for motivated candidates to learn and grow, managing conferences and events operations effectively and ensuring seamless collaboration between sales, banquets, and customers to deliver exceptional event experiences.

Key Responsibilities

• Oversee the planning and management of conferences and events, ensuring high standards and adherence to company operating procedures.
• Coordinate with event planning team by assigning events and participating in catering menu development.
• Lead meetings related to event management such as daily coordination, 10-day and room block reviews, especially when the Conference & Events Manager is unavailable.
• Control function space and group room block inventories to optimize customer satisfaction and revenue.
• Manage client budgets carefully to maximize profitability while meeting their requirements.
• Champion adherence to policies, standards, and procedures within the Conferences & Events team.
• Prepare and review Event Orders (EOs) to guarantee smooth operational execution.
• Ensure appropriate staffing levels for optimal guest service and train staff on safety and emergency protocols.
• Identify potential issues in scheduled events, resolve conflicts, and communicate with relevant departments proactively.
• Take initiative to support the Conferences & Events strategy through various activities.
• Engage with guests, collect feedback, handle complaints effectively, and strive to improve service quality continuously.
• Set clear service objectives for event service staff and empower them to exceed guest expectations.
• Conduct regular staff feedback sessions and implement corrective actions based on guest satisfaction metrics.
• Develop and maintain comprehensive orientation and cross-training programs for new and existing associates.
• Administer employee discipline in alignment with company policies, ensuring fairness and consistency.
• Maintain open communication channels within the team to recognize efforts and align with business goals.
• Encourage teamwork and celebrate employee accomplishments publicly.
• Set, communicate, and motivate sales targets, fostering up-selling strategies during event phases to boost revenue.
• Participate in sales processes including site inspections and contribute to catering menu development for competitive advantage.
• Manage event-related revenue, profitability, and vendor relationships to enhance the overall event experience and create additional income avenues.
• Stay informed about market trends through industry groups, publications, and competitor intelligence.
• Coordinate with vendors to arrange pricing and service agreements, introducing new products or services to meet customer expectations and maintain market competitiveness.
• Attend projection meetings for long-term event planning and goal setting within company policies.

Additional Information

This role requires a proactive mindset with a dedication to guest satisfaction and operational excellence within a luxury hotel environment.