Emergency Floor Administrator

Role Overview

We have an exciting vacancy for an Emergency Floor Administrator to provide crucial administrative assistance across the Emergency Department Reception, Emergency Assessment Unit, and Acute Medical Unit at Torbay and South Devon NHS Foundation Trust. This role involves supporting patient-facing functions within a dynamic team that delivers 24/7 cover throughout the year, including weekends and holidays.

Key Responsibilities

• Offer high-quality administrative and reception service adhering to Standard Operating Procedures.
• Serve as the first point of contact for patients and relatives arriving at or contacting the Emergency Department.
• Support the Emergency Admin Team Leader in implementing change initiatives.
• Maintain courteous, respectful, and dignified treatment of patients at all times.
• Work collaboratively within the large administrative team spanning Emergency Floor units to ensure excellent patient care alongside clinical colleagues.

Role Requirements

• Demonstrate exceptional communication skills with a friendly and professional approach towards patients.
• Exhibit meticulous attention to detail and accuracy in a fast-paced, multi-tasking environment.
• Engage directly with patients, managing front-line reception and ward clerk duties.

Working Conditions and Additional Information

• This is a part-time position with flexible shift patterns available between 8:00 AM and midnight.
• Coverage includes weekends, bank holidays, and festive periods.
• Full training and ongoing support are provided, with opportunities for career progression when possible.
• The role does not include line management responsibilities or budget oversight.
• Priority consideration is given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff within Devon.

Contact Information

For more details or to arrange an informal visit, please contact Chantelle Adkins or Emily Williams, Emergency Department Team Leaders, via email at [email protected] or phone at 01803 656109.