ECommerce Operations Executive

About the Role

We are seeking an experienced E-commerce Operations Manager to oversee comprehensive daily operations for Tahiliya's presence on our Direct-to-Consumer website and various marketplaces. The position entails full responsibility for smooth functioning across catalog management, order fulfillment, customer service, reverse logistics, billing reconciliations, and marketplace administration.

Key Responsibilities

• Manage comprehensive product catalog creation and upkeep on Shopify, Myntra, and Nykaa Fashion platforms.
• Operate daily order workflows using Unicommerce OMS, including order processing, inventory updates, fulfillment, and shipment tracking.
• Coordinate product launches, listings, pricing adjustments, inventory refreshes, and catalog quality management.
• Supervise order processing, dispatches, cancellations, and ensure compliance with service-level agreements across all shopping channels.
• Administer returns, exchanges, Returned to Origin (RTO), reverse logistics operations, and handle claims to minimize losses.
• Conduct marketplace reconciliation activities such as settlements, refunds, deduction verifications, claims handling, and payment confirmations.
• Provide customer support through Shopify, marketplaces, WhatsApp, email, and telephone, ensuring rapid and effective issue resolution.
• Collaborate with warehouses, logistics providers, and internal teams to enable smooth fulfillment and delivery processes.
• Maintain accurate inventory levels and synchronize stock data across Shopify, marketplace platforms, and Unicommerce.
• Generate daily and weekly Management Information System reports analyzing sales, operations, inventory status, returns, customer service, and marketplace effectiveness.
• Identify and implement process enhancements and automation opportunities to elevate operational efficiency.

Candidate Requirements

• A minimum of 3 to 6 years of professional experience in managing e-commerce operations.
• Proficient, hands-on experience with Unicommerce Order Management System is essential.
• Experience working with Shopify, Myntra, and Nykaa seller panels.
• Strong knowledge in catalog management, order processing, inventory control, handling returns and RTOs, and marketplace financial reconciliations.
• Advanced skills in Excel or Google Sheets for preparing reports and conducting operational data analysis.
• Exceptional organizational skills with an ability to juggle multiple tasks effectively.
• Excellent communication, problem-solving aptitude, and an ownership-driven work approach.

Additional Information

This position demands an independent professional who can take full charge of Tahiliya’s end-to-end e-commerce operations. The role emphasizes delivering a flawless customer experience and achieving operational excellence across all sales channels.

Compensation

The monthly remuneration ranges between INR 18,000 and INR 28,000.