Digital Experience Design Director

About the Role

Jack Porter is looking for a Digital Experience Design Director to craft interactive digital environments within engaging physical settings. Our projects integrate strategy, storytelling, environmental design, media, and technology for venues such as sports arenas, museums, visitor centers, and branded environments. This position focuses on designing digital experiences for technologies like touchscreens, kiosks, media walls, and interactive galleries rather than traditional websites or SaaS.

As a hands-on leader, you will manage projects from early concepts through UX, UI, prototyping, development, and installation phases. You will lead the digital design component in collaboration with the VP of Design, Design Directors, and multidisciplinary teams, ensuring a unified story between digital and physical environments. This is a player-coach role where you balance creative leadership with active design involvement.

Responsibilities

• Define and oversee the creative vision for digital experiences in partnership with senior design leadership.
• Convert project objectives into comprehensive digital strategies encompassing interaction, interface, content, motion, and technology.
• Lead digital concept creation from early ideas to final deployment and serve as the main creative decision-maker.
• Design user-friendly, visually appealing interfaces for interactive public installations including kiosks and media walls.
• Develop user journeys, wireframes, prototypes, and polished visuals that align with audience needs and project goals.
• Engage in concept ideation using sketches, storyboards, user flows, motion studies, and prototypes.
• Recommend appropriate uses of touch, gesture, sensors, RFID/NFC, projection, and other technologies.
• Ensure designs accommodate diverse public users considering accessibility, physical interaction, viewing distance, and environmental factors.
• Work closely with content teams to transform complex narratives and media into engaging digital interactions with clear navigation and pacing.
• Create prototypes to facilitate stakeholder understanding, conducting usability testing and refining designs based on feedback.
• Prepare detailed, developer-ready design documentation and collaborate with developers through implementation and installation stages.
• Collaborate with physical environment design leads to synchronize digital and physical experience elements.
• Lead digital-focused design reviews, client presentations, and provide constructive feedback to project contributors.
• Represent the digital discipline in project planning, scope discussions, and defend design choices balancing user needs and technical feasibility.

Qualifications

• Strong portfolio showcasing UX, UI, interaction design, and visual design capabilities with insights into process and reasoning.
• At least eight years of professional experience in digital experience design, UX/UI, or related fields.
• Experience designing interactive digital installations integrated with physical environments.
• Proven ability to manage projects from concept through production and installation.
• Advanced skills in Figma, Adobe Creative Cloud, or equivalent design and prototyping software.
• Expertise in typography, composition, hierarchy, color, and design systems.
• Proficiency in creating user flows, information architecture, wireframes, prototypes, and interaction documentation.
• Knowledge of accessibility standards and user-centered design principles.
• Strong communication skills to collaborate with teams including designers, developers, project managers, and clients.
• Capability to juggle multiple projects in a dynamic, multidisciplinary setting.
• Relevant degree or equivalent professional experience.

Additional Skills (Preferred)

• Experience designing for museums, sports venues, visitor centers, branded spaces, or similar public settings.
• Familiarity with After Effects, Cinema 4D, Blender, or other 3D design tools.
• Understanding of HTML/CSS/JavaScript and interactive development platforms like TouchDesigner, Unity, or Unreal Engine.
• Knowledge of AV systems, sensors, RFID/NFC, projection, gesture interaction, and related installation technologies.
• Experience conducting usability tests and participating in development and installation reviews.
• Interest in emerging technologies with sound judgment for purposeful application.

Portfolio Guidance

Submissions should clearly describe project challenges, audiences, environments, constraints, processes, individual contributions, and outcomes. Work that involves interactive physical installations is highly valued, but strong candidates from adjacent digital design sectors are encouraged when demonstrating exceptional interaction design and visual craftsmanship beyond conventional web design.

Work Location & Travel

This is a fully remote position based in the United States. Periodic travel to Jack Porter's headquarters in Greenville, South Carolina, client sites, and other project locations is required depending on project needs.