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Overview

RedArx Cyber Group (RCG) is a managed IT and cybersecurity firm servicing companies throughout Western Canada. We prioritize delivering technology solutions that empower rather than frustrate our clientele. Our team provides prompt support, proactive maintenance, cybersecurity measures, cloud-based services, and strategic IT consultancy.

We are currently seeking a Desktop Support Technician passionate about resolving technical issues, assisting users, and taking responsibility for client IT environments.

Key Responsibilities

Address and resolve end-user support queries efficiently
Install, setup, and troubleshoot Windows desktops and laptops
Deploy and configure new computer systems and workstations
Set up and maintain printers, scanners, and other peripherals
Support Microsoft 365 products including Outlook, Teams, OneDrive, and SharePoint
Manage user accounts within Microsoft 365 and Active Directory environments
Diagnose and fix network connectivity problems involving Wi-Fi, switching, DNS, DHCP, and VPN
Install and maintain business-critical software applications
Keep detailed records of work performed and maintain accurate ticket documentation
Conduct preventative maintenance and regular system health assessments
Escalate complex technical problems to appropriate teams when necessary
Travel to clients’ sites for planned or urgent technical support
Participate in on-call rotations as required

Qualifications

Minimum two years supporting desktop environments or working in Managed Service Providers (MSP)
Strong troubleshooting skills with Windows 10 and Windows 11
Proficiency supporting Microsoft 365 suite
Familiarity with Active Directory and Entra ID management
Fundamental understanding of TCP/IP networking
Excellent communication skills and customer service focus
Strong analytical and critical-thinking capability
Valid driver’s license and dependable transportation
Physical ability to lift up to 50 pounds

Additional Skills (Preferred)

Certifications such as CompTIA A+, Network+, or Microsoft credentials
Experience with Microsoft Intune
Hands-on with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools
Basic PowerShell scripting experience
Familiarity with Ubiquiti, Fortinet, or SonicWall network equipment
Knowledge of virtualization technologies like Hyper-V or VMware
Basic cybersecurity concepts and practices

Candidate Attributes

Deliberate and thoughtful decision-making
Ownership mindset toward problem resolution
Professional and clear communication abilities
Reliability and personal accountability
Eagerness to learn emerging technologies
Capacity to manage multiple priorities in a dynamic environment
Effective working independently as well as collaboratively

Desktop Support Technician