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About the Role

Join EGYM's North American Customer Success Team as a Customer Training Manager where you will play a key role in enabling customers to maximize their use of EGYM’s innovative fitness technology through effective training of their in-house teams. This position requires a customer-focused communicator who thrives on engagement and creativity, delivering high-standard training programs across the region remotely and on-site.

Key Responsibilities

Design and implement effective training and onboarding strategies for EGYM's product ecosystem, supporting sales, implementation, and customer support units.
Create scalable, comprehensive training materials and programs aimed at fostering growth in the North American market.
Conduct on-site coaching for customer leadership and facility team members, ensuring clear understanding and utilization of EGYM products.
Collaborate with sales and event teams to support demonstrations, trade shows, concept training courses, and other training events.
Work alongside Eduportal and Content Management teams to develop, update, and manage e-learning content effectively.
Deliver remote training sessions through phone and video conferencing across various customer organization levels.
Evaluate training effectiveness by assessing performance impacts and customer satisfaction.
Generate analytics reports for the Training Department and share relevant insights with the Customer Success team.
Prepare internal and external training summaries and identify areas for training delivery improvement.

Qualifications and Experience

Minimum two years of industry experience as a Certified Personal Trainer, Physical Therapist, Exercise Physiologist, Athletic Trainer, or equivalent within the fitness sector.
Proven experience with curriculum development, interactive learning activities, and knowledge of Learning Management Software is preferred.
Excellent communication abilities, both verbal and written, with strong skills in time management, prioritization, coaching, and presenting.
Highly organized, motivated, and results-driven mindset focused on customer satisfaction and success.
Demonstrated ability to collaborate cross-functionally and adapt resourcefully in fast-paced environments.
Willingness to travel up to 75%, including domestic and international trips; possession and maintenance of a valid passport is required.
Preference for candidates based in the Southern United States with travel experience for prior positions.

Initial Objectives (First 6 Months)

Attain full mastery of the EGYM product line, achieving internal certification across all hardware, software, and user applications.
Independently manage the full cycle of preparation, training implementation, and execution of at least three on-site coaching sessions with client staff.
Work closely with sales and events departments to prepare thoroughly for trade shows, demo events, and concept training courses.

Compensation and Benefits

Annual salary range between $60,000 and $75,000.
Comprehensive benefits package including health, dental, and vision insurance; 401(k) with company matching; monthly wellness stipend; internet reimbursement; 14 paid holidays annually; and paid time off.
Extensive hands-on training to become a subject matter expert in EGYM solutions.
Engagement in a collaborative, innovative workplace that encourages knowledge-sharing and professional development among diverse teams.

Additional Information

EGYM is a global leader in fitness technology, focusing on connected gym equipment and digital fitness products that integrate with third-party hardware and software for a complete workout experience. Their North American headquarters are located in Denver, Colorado, and the company maintains a global presence with its main office in Munich, Germany.

EGYM is committed to equal employment opportunity and bases hiring decisions solely on merit and business needs, without discrimination based on identity factors.

Important: All official recruitment communications come exclusively from [email protected]. Be cautious of fraudulent emails.

Customer Training Manager