Customer Support Executive

Role Overview

We are seeking a Customer Support Executive to manage both inbound and outbound calls efficiently, addressing customer inquiries with accurate product and service information. This role involves promoting company offerings, fostering strong customer relationships, and meeting set sales and productivity goals.

Key Responsibilities

• Handle incoming and outgoing customer calls with professionalism.
• Resolve customer questions and provide precise details about company products and services.
• Actively promote and sell products/services to potential clients.
• Maintain positive rapport with customers to ensure satisfaction.
• Meet daily and monthly sales targets along with productivity benchmarks.
• Document customer conversations and keep the CRM/database updated accurately.
• Adhere to company policies and maintain quality standards during interactions.

Qualifications and Skills

• Strong communication and interpersonal abilities.
• Competence in customer service and effective problem-solving.
• Basic proficiency with computers.
• Skills in sales and persuasion.
• Capability to work on rotational shifts.
• A positive mindset coupled with eagerness to learn.

Additional Information

• Fresh graduates are encouraged to apply.
• Previous experience in Customer Care, Voice Processes, Telecalling, Telesales, or BPO sectors is advantageous.
• Remuneration ranges from 15,000 to 25,000 INR per month.