Customer Support Executive - Chat Process

About the Role

Join Transcom as a Chat-based Customer Service Representative, contributing to exceptional customer care and exploring sales opportunities related to mobile telephony and subscription services. This full-time position is located in Jaipur and involves working rotational shifts, including weekends.

Key Responsibilities

• Manage and respond to customer queries professionally and promptly through chat.
• Provide assistance regarding mobile telephony services, subscription plans, prepaid issues, billing, invoicing, and basic technical troubleshooting.
• Ensure an excellent customer experience with every interaction.
• Analyze customer needs to tailor support and sales approaches.
• Promote upselling and cross-selling by offering personalized suggestions.
• Maintain precise documentation and follow established company procedures.

Eligibility and Requirements

• Completion of at least 12th grade or graduation.
• Strong proficiency in written and verbal English communication.
• Good typing speed and comprehension skills.
• Preference for candidates with experience in the international telecom sector.
• Customer-focused mindset combined with effective problem-solving abilities.
• Adaptability to fast-paced work environments.
• Basic computer literacy.
• Previous experience in customer service, chat support, or sales processes is advantageous.

Key Competencies

• Excellent communication and interpersonal skills.
• Solution-driven attitude.
• Attention to detail and accountability.
• Ability to multitask and handle pressure effectively.
• Sales skills with customer orientation.

Additional Information

This role offers the opportunity to engage with clients in multiple languages and industries, enhancing your skills in a dynamic, inclusive workplace committed to delivering top-tier BPO solutions.