Customer Solutions Manager

About the company

The employer is building toward a future without single-use products, with a strong focus on making circular systems practical and easy to adopt. Their approach is centred on improving business results while also contributing positively to environmental health. As the business enters a phase of expansion and new initiatives, they are looking for a forward-thinking Customer Solutions Manager to open up new commercial opportunities and shape innovative customer outcomes that create durable value.

Role overview

• Take charge of delivering new business initiatives and tailored solutions for customers.
• Grow revenue through business development and sales activity built around lasting client relationships.
• Work with the finance team to design commercial sales models that help assess new opportunities.
• Use your knowledge of grocery supply chains and packaging to identify and develop fresh opportunities.
• Promote innovation within the industry and help advance circular thinking.
• Partner with cross-functional teams to support customer success and maintain safety standards.

What you need to bring

• A strong work history with clear, measurable achievements.
• At least 5 years of experience in packaging, FMCG, or a closely related sector.
• Demonstrated success in business development and sales, including evidence of growth delivered.
• A working style grounded in innovation, simplicity, and humility.
• In-depth knowledge of grocery supply chains and packaging systems.
• A genuine commitment to creating value and supporting sustainable change.

What’s on offer

• A competitive base salary, plus vehicle and OTE.
• Full-time, permanent employment with an immediate start.
• A thorough onboarding programme backed by dedicated leadership support.
• The chance to join a values-led organisation focused on Customer, Simplicity, Humility, Innovation, and Safety.
• A clear five-year business direction with defined goals.

Next steps

This is a newly created role within a customer solutions, sales, and product development environment. If you can bring fresh thinking and hands-on experience in supply chain and packaging innovation, you are encouraged to apply. For further discussion, contact Emma Graham at Hays Recruitment on 04 886 3806.