Customer Service Representative

About the Role

Culligan Home Ireland, a prominent name in water treatment solutions, seeks a dependable and customer-oriented Customer Service Representative for a full-time permanent position based in Claregalway, Co. Galway. This role requires dedication to delivering exceptional customer support across various water treatment products and services while operating in a dynamic environment.

Key Responsibilities

• Address incoming customer inquiries swiftly, professionally, and empathetically through phone, email, or CRM software.
• Organize and manage service appointments and product orders including scheduling vehicle dispatch and coordination with field technicians.
• Maintain and update customer account information and ensure data accuracy within systems.
• Effectively resolve customer complaints and issues ensuring a satisfactory outcome.
• Identify and promote relevant service options and products to customers.
• Work collaboratively with Service, Sales, and Finance departments to facilitate smooth service delivery.
• Ensure thorough documentation and proper use of CRM tools.
• Participate by suggesting improvements to processes and enhancing customer satisfaction.
• Achieve personal and team goals related to response speeds, resolution quality, and service precision.

Candidate Requirements

• Strong communication capabilities.
• Experience with CRM applications and Microsoft Office tools.
• Previous customer service experience or roles with similar responsibilities.
• Comfort in a fast-paced working atmosphere.
• Positive demeanor with a strong desire to assist customers.
• Background in water or service industries is advantageous but not mandatory.

Benefits and Additional Details

• Standard working schedule Monday through Friday.
• Opportunity to work in a hybrid arrangement.
• Annual leave entitlement of 23 days.
• Access to company pension scheme.
• Employee discounts available through Perks at Work.
• 24-hour access to Employee Assistance Program (EAP).
• Volunteering day allowance.
• Support networks for employees focusing on mental health.
• Prospects for career advancement within the company.

Contract and Remuneration

This is a full-time permanent role with a probation period of six months. The salary is set at €30,000 annually, paid monthly.