Customer Service Representative

About the opportunity

This role sits with a recognised brand that is expanding its customer experience function from a contemporary CBD office in Auckland.

In this position, you will support customers through phone and digital channels, handling general questions about the organisation’s products and services.

What you will contribute

• Respond to customer enquiries across phone and online channels.
• Provide clear, helpful support regarding products and services.
• Work efficiently in a busy, customer-focused environment.
• Bring a positive attitude, strong energy, and genuine curiosity to the team.

What the role offers

• A friendly, social team environment with supportive leadership.
• A hybrid setup with 2 days worked from home.
• Monday to Friday working hours with no weekend shifts.
• Discounted health and life insurance.
• Long-term growth and progression opportunities.
• Additional benefits as part of the employment package.

Eligibility

Applicants must be a New Zealand citizen or resident, or already have the legal right to work in New Zealand with a valid visa.

Application notes

Applications should be submitted through the advertisement. The hiring team will review submissions as they are received and contact suitable candidates. For a confidential discussion, candidates may call Alex on 027 206 4432 and quote Job ID 18105. References will be requested later in the process, so they should not be included on the CV.

About the hiring group

Tribe is a specialist recruitment group that connects people and opportunities through teams with deep knowledge of their respective fields.