Customer Service Analyst

About the Role

This position is for a Customer Service Analyst with Accenture in Gurugram, Haryana. The role involves providing assistance and support to customers throughout their interaction with products or services, ensuring inquiries are addressed, issues resolved, and positive relationships maintained.

Key Responsibilities

• Analyze and solve problems of low complexity in procurement operations.
• Engage daily with peers within Accenture, escalating to supervisors as needed.
• Limited interaction with clients and senior management may be expected.
• Follow moderate instructions on routine tasks and detailed guidance on new assignments.
• Make decisions affecting your own work and potentially the work of colleagues.
• Operate as an individual contributor within a team setting with a clearly defined scope.
• Work hours may include rotational shifts.

Qualifications and Requirements

• Must hold any graduation degree.
• Between 3 to 5 years of relevant work experience.
• Intermediate proficiency in the German language, specifically for translation in a customer service context.

About Accenture

Accenture is a global organization specializing in digital, cloud, and security services across diverse industries. With over 784,000 employees worldwide, the company delivers strategy, consulting, technology, operations, and creative services in more than 120 countries.