Customer Service Agent

About the Role

Are you interested in launching a rewarding career within the aviation sector? Our vibrant Victoria operation is expanding and offers a fantastic opportunity to collaborate with multiple airline partners. Join a dedicated team of customer service professionals who pride themselves on delivering outstanding passenger experiences.

If you thrive on exceeding expectations, enjoy traveling (with attractive discounts), and are passionate about serving passengers on leading Canadian airlines, this position is for you. Executive Aviation, one of Canada's fastest-growing ground handling firms, values your reliability, flexibility, and commitment to personal growth. You'll be directly supported by a knowledgeable Customer Service Coordinator, ensuring you have the resources for success.

Compensation and Benefits

We offer competitive wages ranging from $20.40 to $23.50 per hour, comprehensive health benefits available to both full- and part-time employees, and excellent flight privileges with our airline partners. Here, your career advancement is limitless.

Key Responsibilities

• Assist passengers with the check-in process.
• Support self-serve kiosk operations for efficient service.
• Prepare aircraft to ensure timely departures.
• Manage the boarding and deplaning procedures smoothly.
• Welcome arriving passengers warmly.
• Adhere to airline-specific check-in policies and protocols.
• Collaborate positively with airline crew members.
• Enforce airline and airport regulations courteously with passengers.

Qualifications and Requirements

• Minimum of two years of experience in a customer-facing role with demonstrated excellence.
• Proven punctuality and reliability, recognizing that timeliness is crucial in airline service.
• Ability to multitask and perform effectively in a fast-paced, time-sensitive environment.
• Strong communication skills in individual and group interactions; comfortable using computers and software applications.
• Possession or pursuit of a Travel and Tourism Diploma, Marketing Diploma, or Business Diploma.
• Previous airport experience is advantageous.
• Availability to work flexible shifts, including early mornings, daytime, late evenings, weekends, and holidays.
• Ability to meet necessary employment conditions, including:
• Obtaining a Restricted Area pass issued by Transport Canada.
• Successful completion of a criminal background check.
• Possession of a valid driver's license with a clean driving record.