Customer Operations Specialist

Job Overview

This role offers both pre-sales and post-sales consulting to support customers by managing processes such as order fulfillment, service requests like repairs and calibrations, product returns, invoicing, accounts receivable, contract and lease administration. The specialist oversees the entire customer journey from order to installation, applying knowledge of customer needs, company procedures, relevant laws, financial and international compliance linked to sales contracts and shipping.

Key Responsibilities

• Provide expert consulting related to product and service order fulfillment and customer service inquiries.
• Coordinate and manage customer experiences end-to-end, ensuring smooth order and installation processes while complying with regulations.
• Resolve complex customer service cases involving multi-country or regional accounts by liaising between sales, manufacturing, logistics, and service teams.
• Advocate for necessary changes in production, shipping, and pricing to meet customer requirements.
• Identify and pursue potential business opportunities.
• Possibly oversee project management tasks for local or regional projects involving multiple countries.

Qualifications and Skills

• Diploma or university degree with relevant experience in customer service operations.
• Minimum of two years' experience managing customer service operations or order processing, specifically for Korean customers or the Korean market.
• Excellent English and Korean communication skills, both written and spoken.
• Strong proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Familiarity with SAP or equivalent ERP systems is advantageous but not mandatory.
• Ability to thrive in a dynamic, culturally diverse environment and manage multiple priorities effectively.
• Business acumen with a customer-focused approach.
• Self-motivated and goal-driven, capable of encouraging team members to achieve targets.
• Professional communication skills for handling customer inquiries via phone and email.
• Collaborative team player who works well with cross-functional teams.
• Detail-oriented and efficient in processing orders accurately.
• Proactive problem solver adept at making decisions, managing escalations, and engaging with challenging personalities.
• Comfortable utilizing technology and IT tools with an interest in digitalizing processes.
• Initiative-taking, curious to learn, and capable of ownership in task execution.
• Willingness to occasionally work extended shifts, especially near month-end business days.

Additional Information

This position follows a full-time weekly schedule with day shifts. No travel is required. Compensation varies based on role, level, and location, with details provided during recruitment. The employer is committed to equal opportunity employment.