Concierge

About Athena

Athena empowers transformative delegation by connecting skilled Executive Assistants with motivated clients, supported by advanced systems and AI tools to enhance productivity and impact. Their mission focuses on developing a premier platform that combines human and AI collaboration to maximize efficiency and scalability.

Position Summary

The Concierge acts as the initial point of contact for employees, visitors, candidates, clients, and partners, ensuring a superior hospitality experience while facilitating daily workplace operations. As an integral part of Facilities & Office Services and Workplace Experience teams, the Concierge upholds company culture by delivering outstanding customer service, maintaining office readiness, coordinating services, and supporting employee engagement.

Key Responsibilities

• Manage front desk duties and be the face of the workplace by greeting all visitors and employees warmly and professionally.
• Operate visitor registration systems, ensure compliance with security measures, issue badges, and notify hosts of arrivals.
• Deliver hospitality services by anticipating needs, arranging refreshments, maintaining hospitality stations, and supporting inclusive workplace environments.
• Facilitate new hire onboarding with orientation and workspace preparation, manage workplace communications, and support recognition and engagement programs.
• Ensure workplace functionality through office walkthroughs, reporting maintenance issues, and assisting with workspace setups.
• Provide logistical support for meetings and events including room preparation, catering coordination, audiovisual support, and visitor welcome.
• Enhance visitor and candidate experiences by escorting guests, managing parking and transportation where applicable, supporting security compliance, and collecting feedback.
• Oversee office services such as mail, courier, deliveries, supply requests, locker assignments, lost and found, and workplace reservations.
• Serve as an information hub for workplace announcements, emergency communications, signage, and employee inquiries, coordinating escalation as needed.
• Coordinate with multiple vendors and building management to maintain high-quality workplace services and address issues promptly.
• Support workplace health, safety, and security by ensuring protocol adherence, emergency support, and incident coordination.
• Assist Facilities & Workplace Experience teams with administrative duties including recordkeeping, tracking requests, preparing reports, and supporting audits.
• Drive continuous improvements by proposing service enhancements, gathering feedback, and promoting hospitality best practices.
• Plan and execute employee engagement events, wellness programs, and town halls while managing logistics and vendor relations within budget.

Core Competencies and Behavioral Traits

Excellence in hospitality, customer service, visitor and employee experience, workplace operations, and events. Strong interpersonal, communication, relationship-building, problem-solving, time management, adaptability, teamwork, confidentiality, and detailed orientation.

Key Performance Indicators

• Employee satisfaction with concierge services and onboarding experiences.
• Visitor and candidate positive feedback and compliance.
• Operational metrics such as reception responsiveness, meeting room readiness, and timely service requests.
• Quality of event support and administrative accuracy.
• Implementation of workplace improvements and engagement activities.

Qualifications

• Preferred Bachelor's degree in Hospitality Management, Business Administration, Communications, or related disciplines.
• 3 to 5 years of relevant experience in hospitality, concierge, executive reception, customer service, or workplace experience.
• Preferred experience in corporate, technology, or premium service environments.
• Proficiency with Google Workspace, AI tools, Microsoft Office, Slack, and visitor management systems.