Community Operations Coordinator

About AstroLabs

AstroLabs excels at facilitating the successful market entry of fast-growing companies into Saudi Arabia and the UAE. Our full range of services includes business setup, coworking spaces, and recruitment, working hand-in-hand with government bodies and key private sector players to support vital regional industries. Boasting the expansion of over 850 companies into the UAE and more than 600 into KSA, we are pivotal in digitizing sectors and fostering growth.

Our vibrant Riyadh office is central to our operations, housing half of our workforce, and serving as a hub for our global community, enriched by diverse backgrounds and experiences. Our culture emphasizes ambition, collaboration, outcome focus, and curiosity.

Role Overview

As a Community Operations Coordinator, you will be the primary welcoming face for members and visitors at AstroLabs' main reception. Your role encompasses delivering exemplary customer service, resolving member issues swiftly, identifying business leads through interactions, and connecting potential clients to our sales and business teams. Moreover, you will ensure that the workspace is maintained to the highest standards and will coordinate with partners, vendors, members, and internal staff by providing essential administrative and operational assistance.

Key Responsibilities

• Oversee the smooth functioning of front desk operations and daily space management.
• Greet members, prospective clients, and guests warmly and professionally.
• Handle inquiries via phone, email, chat, or in person; manage deliveries, appointments, and special requests.
• Equip members with necessary resources to facilitate a seamless experience.
• Follow up on AstroLabs-related inquiries, directing them appropriately within the company.
• Capture leads from multiple channels and maintain accurate records.
• Manage procurement and delivery of all consumables such as pantry and office supplies.
• Coordinate with external service providers (cleaning, internet, security, maintenance) to maintain facility operations.
• Perform regular checks to ensure all equipment and spaces (printers, meeting rooms, shared areas) are operational and tidy.
• Maintain and act on a concern log to resolve ongoing issues proactively.
• Provide technology support, including printer setups, meeting room bookings, and account management.
• Manage receipt, distribution, and tracking of mail and courier shipments.
• Track and maintain all physical assets, including electronics and resources.
• Organize training room bookings for meetups and events and ensure adequate staffing and maintenance coverage at all times.
• Supervise cleaning personnel to maintain hygiene standards.
• Support member requests efficiently and route complex issues to the appropriate teams.
• Assist the Community Manager in organizing logistics for community events, including room preparation, audio-visual setup, and catering arrangements.

Qualifications and Skills

• Fluent communication in Arabic and English, both oral and written, with clear and structured expression.
• Natural interpersonal skills with a strong customer service orientation.
• Innovative mindset focused on improving efficiency and streamlining processes.
• Highly organized and methodical, capable of prioritizing impactful activities while minimizing less significant ones.
• Meticulous attention to detail and outstanding multitasking capabilities.
• Energetic, driven personality with a proactive ‘make it happen’ attitude.
• Professional demeanor embodying brand ambassadorship for AstroLabs at all times.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Drive, Sheets, Docs, Forms).

Benefits and Opportunities

• Gain experience in a fast-evolving environment contributing to Saudi Arabia's Vision 2030.
• Work alongside diverse local and international teams on innovative, forward-looking projects.
• Enjoy a dynamic workplace that encourages innovation and proactive decision-making.
• Collaborate with dedicated colleagues who motivate you to excel professionally and personally.
• Access opportunities for growth, skill development, and leadership within a collaborative framework.