Collections Manager - Flows

Role Overview

The Collections Manager oversees achieving collection targets while minimizing credit losses. This position entails thorough daily oversight and review of delinquent portfolios and collaborating closely with defaulting borrowers to devise effective recovery solutions.

Key Responsibilities

• Attain collection goals to ensure optimal portfolio performance.
• Reduce credit losses by efficiently resolving overdue payments.
• Conduct daily monitoring and regular evaluations of delinquent accounts.
• Partner with non-performing borrowers to develop viable recovery plans.
• Continuously review customer accounts to identify potential defaults or late payments.
• Provide detailed reports to management and stakeholders including Sales, Risk, and Policy teams regarding collection progress, delinquency patterns, and issues such as fraud or skipped payments.
• Maintain complete documentation aligning with internal standards and regulatory mandates.
• Address customer grievances linked to the collection process, striving for satisfactory resolutions benefitting both the company and customers.
• Engage in regular audits of the collection teams to ensure compliance and process integrity.
• Manage customer escalations by collaborating with legal advisors and senior management to uphold regulatory compliance.