Care Services Customer Partner

About the role

This position serves as the main contact for care home customers, ensuring consistently high standards of customer care while overseeing the day-to-day operation of the care services pharmacy. The role is based onsite in the store and reports to the store manager. You will collaborate with local partners to deliver excellent service for care services users.

Key duties

• Organise the care services workload so the team can deliver the strongest possible service.
• Work alongside a local network of roughly 40 care homes, store colleagues and GP surgeries to support excellent care, retain existing homes and attract new business.
• Handle questions and problems raised by care homes and work toward quick resolutions.
• Assist with dispensing activities such as labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Partner with the Regional Business Manager to represent Boots in the local area and help bring in new business.
• Support work across all areas of the pharmacy in store, including the healthcare counter.

Requirements

• NVQ2 in Pharmaceutical Science, or an equivalent qualification.
• Practical experience solving problems in a healthcare setting with a strong focus on customer care.
• Desirable: NVQ3 in Pharmaceutical Science, or an equivalent qualification.
• Desirable: a full driving licence, as visits to supported care homes are part of the role.

Benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Staff discounts.
• Enhanced pay for maternity, paternity and adoption leave, plus a gift card for anyone expecting or adopting a child.
• Flexible benefits such as holiday purchasing, discounted gym membership, life assurance, activity passes and more.
• Free, 24/7 counselling and support through TELUS Health via the employee assistance programme.

Additional information

Boots promotes an inclusive workplace where colleagues are encouraged to be themselves and achieve their potential. The company is an equal opportunity employer and values diversity. Flexible working arrangements may be discussed, including job share and reduced hours. Reasonable adjustments can be provided during the application and interview process if needed.

After an offer is made, the successful candidate must complete a pre-employment check. Depending on location, this may include a DBS, PVG or Access NI check. Boots is a Ban the Box employer and reviews candidates with criminal convictions individually.

The company also notes that salary estimates from third-party websites are not supplied or approved by Boots and may not be accurate.

Next steps

Applications will be reviewed by the team, and shortlisted candidates will be contacted for interview with the hiring manager.