Business Assistant

Role Overview

This Business Assistant position, based at Bank Street, Canary Wharf, involves supporting senior management within the investment banking division. The contract is a 3-month rolling agreement requiring onsite attendance five days per week. The role includes managing executives' complex schedules, travel coordination, expenses, and occasionally backing up the Head of EMEA & APAC IB Wholesale Credit Risk.

About the Organisation

JPMorgan Chase & Co., headquartered in New York City, is a renowned global financial institution offering services across consumer, commercial, investment banking, and asset management. It is recognized as the largest US bank by assets, with emphasis on technological development, operational efficiency, and shareholder value.

Key Responsibilities

• Foster and maintain high-level relationships with client executives and internal stakeholders across Global Technology, EMT and Business Management to facilitate strategic engagement.
• Execute comprehensive management of executive diaries and inboxes, arranging meetings, coordinating travel including visas and accommodations, and preparing precise itineraries that accommodate frequent last-minute modifications.
• Organize executive meetings and events such as conference calls, telepresence sessions, town halls, offsite meetings, and senior visits ensuring smooth logistics, technical setup, and attendee communication.
• Handle travel and expense transactions through Concur, ensure reimbursements, maintain personal account balances, and coordinate monthly expense reconciliations with relevant teams.
• Act as a subject matter expert for internal systems including Concur, eSource, Travel Portal, iMeet/iMemo, Microsoft Teams/Zoom, OMD, and Cross Border, ensuring accurate input and adherence to best practices.
• Integrate fully with the team to anticipate business priorities, understand banker needs and office politics, providing proactive support aligned with organizational goals.
• Contribute to a supportive team environment by providing coverage, sharing expertise, and helping to build a resilient administrative function.

Qualifications and Experience

• At least five years of Executive Assistant experience managing intricate diaries, travel logistics, and expense processes; preferably gained within investment banking.
• Familiarity with investment and commercial banking cultures, cost control policies, and willingness to mentor peers.
• Excellent communication skills, demonstrating discretion, tact, and sound judgment in handling sensitive and client-facing scenarios.
• Ability to remain calm, positive, and adaptable under pressure with punctuality and reliability.
• Strong gatekeeping skills with proactive stakeholder management and relationship building at all organizational levels.
• Exceptional attention to detail, initiative in follow-ups without prompting, and consistent delivery of high-standard outcomes.

Additional Information

The position guarantees a collaborative and inclusive recruitment process with support available for candidates requiring adjustments. This role is recruited via an outsourcing service, ensuring equal opportunity regardless of background.