Breakfast Food & Beverage Supervisor

About The Johnstown Estate

The Johnstown Estate is dedicated to offering warm, genuine welcomes and exceptional service. We continuously aim to provide refined guest comfort and excellence throughout all aspects of our operations. Our core principles of Passion, Customer Focus, Teamwork, and Integrity guide us as we attentively enhance the guest experience and commit to excellence in all we undertake. We prioritize the training and growth of our team members, fostering a journey that inspires each day.

Key Responsibilities

• Oversee the breakfast service to guarantee prompt, attentive, and high-standard delivery to all guests, promptly managing any requests or complaints.
• Lead and coordinate the breakfast team to maintain efficiency and morale, conducting daily briefings and assigning duties to ensure smooth service flow.
• Monitor food quality and presentation, collaborate closely with the kitchen to uphold standards, replenish buffet areas, and address food safety concerns.
• Engage with guests to ensure satisfaction, address inquiries, and respond to feedback, tailoring the service experience to individual needs.
• Provide training and ongoing mentoring for new breakfast staff, reinforcing hotel protocols and maintaining exceptional service quality.
• Manage inventory levels of breakfast supplies to ensure sufficient stock for daily operations, including procurement and restocking.
• Enforce health and safety standards, especially food hygiene, by conducting regular checks and ensuring full compliance by the team.

Skills and Competencies

• Effective leadership capabilities to inspire, manage, and coordinate a fast-paced team environment.
• Strong focus on customer service, aimed at creating memorable guest experiences.
• Keen attention to detail related to food presentation, hygiene, and guest satisfaction.
• Proactive problem-solving skills to quickly resolve operational or service challenges.
• Excellent communication skills for engaging with guests and guiding team members clearly and confidently.

Candidate Requirements

• Prior supervisory experience in food and beverage within luxury hotels or upscale dining environments.
• Proven leadership, communication, and interpersonal skills to manage and build effective teams.
• Track record of delivering outstanding service and efficiently resolving guest concerns.
• Sound knowledge of food and beverage service practices.
• Ability to multitask, prioritize workload, and thrive in a dynamic, fast-moving setting.
• Strong attention to detail and dedication to ensuring memorable guest service.
• Willingness to work flexible hours including evenings, weekends, and holidays as required.