Bar Manager

Role Overview

The Kingsley is seeking a dedicated Bar Manager to lead with exemplary customer service and interpersonal skills, bringing innovation and high standards to the bar operations.

Responsibilities

• Drive exceptional customer service and maintain excellent interpersonal relationships.
• Possess comprehensive knowledge of a variety of drinks, including spirits, beers, wines, cocktails, and liqueurs.
• Introduce innovative ideas to elevate the bar's offerings.
• Achieve targets related to Beverage Gross Profit and Payroll percentages.
• Oversee staff development through training, performance appraisals, recognition, career progression, and reward systems.
• Maintain impeccable grooming and presentation standards.
• Ensure full compliance with Responsible Service of Alcohol (RSA) regulations.
• Organize and coordinate events such as pre-drinks, cocktail-making parties, and weddings.
• Manage and enhance the bar's social media presence with engaging content including videos and posts.
• Participate in both internal and external hotel events and meetings.
• Exhibit strong people management skills by leveraging team strengths and fostering growth.
• Handle customer complaints with focus and professionalism.

Requirements

• Minimum of two years' experience in a bar management role.

Benefits

• Access to a bike-to-work scheme.
• Participation in company events.
• Employee discounts available.
• On-site gym and gym membership.
• On-site parking facilities.
• Sick pay entitlements.
• Wellness programs.