Assistant Reservations Manager

About Jayasom Wellness Resort Amaala

Jayasom Wellness Resort, opening in 2026 at Triple Bay, AMAALA in partnership with Red Sea Global, is a unique sanctuary designed for adults, families, and private residents seeking holistic wellness, healing, and meaningful connections. The resort blends Western science and complementary therapies such as physiotherapy, nutrition, spa treatments, mindful recreation, and traditional healing to foster vitality, balance, and connection with nature.

We are building a pioneering team committed to transforming the future of wellness and human potential through purposeful hospitality.

Position Purpose

• Support the Director of Sales & Marketing in executing Jayasom’s strategic reservations programs while ensuring proper operational structures, policies, and procedures are implemented.
• Plan and oversee reservations initiatives targeting both local and international markets to maximize revenue through yield management.
• Enhance brand visibility and promote the resort’s offerings to strengthen its reputation and growth.
• Act as a representative of Jayasom’s culture of wellness and sustainability by leading initiatives and cultivating awareness among staff, clients, and partners.

Key Responsibilities

• Serve as a key brand ambassador alongside leadership, ensuring all sales activities uphold ethical and cultural standards.
• Monitor competitors and market trends for business development insights.
• Maintain productive relationships with resort ownership, departmental heads, team members, and corporate teams.
• Participate in meetings, training, and community programs fostering open communication, teamwork, and professionalism.
• Live and promote a sustainable and wellness-focused lifestyle.
• Build and manage an effective reservations team through recruitment, training, coaching, and evaluation.
• Allocate tasks and ensure team members meet deadlines and company objectives with appropriate support.
• Provide regular feedback, encourage participation in organizational activities, and recognize team achievements.
• Manage reservation department setup and operations to meet goals and create strategic sales plans and forecasts.
• Develop and control operating budgets for reservations.
• Improve reservations processes to boost performance and use data analysis to inform strategic decisions.
• Leverage competitive strengths to optimize pricing, maximize room inventory, and enhance revenue streams.
• Represent the resort at trade shows and events, and assist sales teams with client relationship management, deal negotiation, and closing.
• Prepare and analyze sales reports evaluating volume, potential growth, and strategy effectiveness.

Wellness Concierge Duties

• Manage guest requests and communication to ensure satisfaction throughout their stay.
• Supervise guest experience team members to deliver seamless service.
• Coordinate room readiness, VIP arrivals, and maintain high standards of guest interaction.
• Handle and resolve guest complaints promptly and professionally, maintaining records of actions taken.
• Facilitate cross-departmental cooperation to guarantee excellent service quality.
• Assist in occupancy management and room rate setting to support profitability goals.
• Maintain cleanliness and tidiness in guest welcome areas and ensure accurate daily reporting.

Qualifications and Experience

• BSc or BA in marketing, business administration, or a related field preferred.
• Demonstrated success in sales, preferably within Saudi Arabia and wellness resort or retreat environments.
• Experience launching new brands, especially in hospitality or health sectors.

Knowledge and Skills

• Strong sales expertise with familiarity in MS Office and Opera PMS.
• Proficient in market research, data analysis, and statistical methods.
• Fluent in native English and Arabic.
• Competent in strategic thinking, business acumen, interpersonal communication, innovation, decision-making, and teamwork.
• Skilled in information analysis, product and brand management, customer service excellence, attention to detail, leadership, organization, and time management.

Personal Attributes

• Approachable, positive, flexible, adaptable, reliable, ethical, and empathetic.

Additional Information

The role requires flexibility as responsibilities may evolve based on organizational needs, including performing duties beyond the outlined job description as necessary.