Assistant Manager - Sales

Role Overview

The Assistant Manager - Sales is responsible for driving revenue growth through establishing strategic partnerships and managing business development initiatives focused on Pranaam and Porter Services within large assets. This role involves managing customer experience, operations, stakeholder relationships, and ensuring compliance and quality standards.

Key Responsibilities

• Increase business revenue by forming and leveraging strategic alliances with corporate clients for Pranaam and Porter Services.
• Achieve sales targets by enhancing partnerships and exploring new business opportunities.
• Lead efforts to improve customer satisfaction by managing guest experience and service quality for Pranaam Services.
• Implement feedback collection systems to capture customer insights and guide service enhancements.
• Develop and maintain relationships with hotels, travel agents, and corporates to expand business networks.
• Optimize operational efficiency through effective staff scheduling, duty allocation, and resource management.
• Supervise daily operations, ensuring compliance with SOPs, regulatory requirements, and service standards.
• Drive continuous improvement by monitoring customer feedback and process adjustment.
• Maintain quality assurance frameworks including regular audits to uphold service excellence and regulatory adherence.
• Lead crisis and contingency management in case of operational disruptions or customer complaints, developing response plans and training staff accordingly.
• Utilize data analytics to inform decision-making, trend identification, and service improvement, providing reports to senior management.
• Manage recruitment, training, and leadership development of frontline employees to promote a customer-centric culture and high performance.
• Foster teamwork, accountability, and a continuous improvement mindset to achieve the organization's objectives.
• Promote and implement digital initiatives, such as the Pranaam App, to enhance operational efficiency and customer experience.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 to 5 years of experience in hospitality or customer service management, preferably within airport or travel-related sectors.