Account Manager

Overview

We are seeking a proficient Account Manager to join a rapidly expanding software company serving marketing teams. This role involves managing an active portfolio of customer accounts with a strong focus on renewals, upselling, cross-selling, and being the commercial liaison for those accounts. This position demands active engagement with revenue, client relationships, and negotiation.

Key Responsibilities

• Take full ownership of a book of customer accounts by building and maintaining strong commercial relationships.
• Manage renewal processes independently, including pricing and contractual discussions.
• Identify and drive upsell and cross-sell opportunities within the existing customer base.
• Collaborate closely with delivery teams to ensure account health and growth.
• Detect early indicators of churn risk, identify new expansion opportunities, and address revenue gaps.
• Contribute to developing scalable processes and playbooks as the function grows.

Candidate Profile and Requirements

• Approximately 2 to 4 years of experience in account management or a truly commercial post-sales role.
• Proven experience in owning renewals, upsell and cross-sell initiatives, pricing strategy, and contract negotiation.
• Prior management of a genuine book of business, ideally consisting of 30 to 100 accounts.
• Experience in startups, scale-ups, SaaS, marketing technology companies, or marketing agencies.
• Adaptability to a dynamic setting where systems and processes are still evolving.
• Based in Canada, preferably Toronto or Eastern Canada.

Desirable Additional Experience

• Working with marketing teams as customers.
• Exposure to marketing technology (martech).
• Experience managing accounts within marketing agencies.
• Strong discipline using CRM systems and acute commercial understanding of account health metrics.

Unsuitable Backgrounds

• Primarily experience in reactive customer support, onboarding administration, or ticket handling.
• Managing very large volumes of accounts with minimal direct relationship involvement.
• Handling a small number of large enterprise accounts where senior leadership managed negotiations.
• Preference for highly structured environments with mature systems and fully developed playbooks.
• Seeking a less challenging role after holding senior positions.

Additional Information

The position provides a base salary between CA$90,000 and CA$125,000 plus an additional on-target earnings (OTE) of CA$40,000. Candidates who are commercially driven and desire significant ownership and influence in a growth-oriented company are encouraged to apply.