Accommodation Assistant

Role Overview

The Accommodation Assistant at Mespil Hotel is responsible for maintaining the cleanliness and hygiene of guest bedrooms, bathrooms, public areas, and other designated zones to departmental standards.

Key Duties

• Clean assigned bedrooms, bathrooms, public corridors, and storage areas thoroughly.
• Operate cleaning machinery properly, following all health and safety protocols.
• Ensure daily stocking of cleaning trolleys and caddies with required materials.
• Use all cleaning agents safely and as instructed, wearing appropriate personal protective equipment when necessary.
• Follow all departmental and hotel recycling and waste disposal procedures.
• Return any found lost property to the accommodation department promptly.
• Maintain a courteous and positive demeanor in dealings with guests and coworkers.
• Report any maintenance issues encountered during daily work.
• Perform routine cleaning of staff areas such as changing rooms and canteens when needed.

Guest Service

• Deliver friendly and efficient guest service in line with Mespil Hotel’s standards.
• Address guest requests and complaints with professionalism.
• Maintain a positive attitude toward colleagues and guests alike.

Health, Safety & Environment

• Adhere strictly to hotel health, safety, and environmental policies.
• Report hazards, accidents, incidents, or near misses immediately.
• Ensure compliance with health and safety practices among team members.

Presentation & Grooming

• Wear the specified uniform and name badge at all times.
• Maintain a high level of personal hygiene and grooming standards.

Additional Responsibilities

• Participate in training sessions relevant to the role.
• Serve on hotel committees as required.
• Perform other tasks as assigned by management.
• Support other hotel departments when needed.
• Contribute actively to sustainability initiatives, including waste reduction, energy efficiency, and water conservation.

Working Conditions

• Work schedule includes flexibility with shifts covering weekends and holidays.
• Physical demands include standing for long durations and lifting or carrying objects.

Benefits

• Competitive remuneration package.
• Ongoing training and professional development opportunities.
• Complimentary stays at sister properties.
• Employee recognition awards program.
• Active social events calendar.
• Additional leave entitlement based on length of service.
• Provision of uniform.
• Access to Bike 2 Work Scheme and Taxsaver Commuter Ticket Scheme.
• Refer a Friend incentive program.
• Employee Assistance Programme supporting employees and their families.
• Company pension scheme.
• Reduced-rate health insurance options.
• Complimentary buffet meals in the staff canteen for breakfast, lunch, and dinner.