About
Information Systems Engineering student with experience supporting a cloud-connected POS platform in fast-paced production environments. Strong foundation in Linux, Python, SQL, networking, and technical troubleshooting, with a growing focus on automation and backend development.
Experience
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Technical Support Especialist (Toast POS)IBEX Global Solutions · NicaraguaDec 2024 – Dec 2025
serving high-volume restaurant locations. Troubleshoot Android handheld devices, receipt printers, payment terminals, and cloud-connected point-of-sale systems in live production settings. Investigate connectivity issues involving Wi-Fi networks, routers, DNS, and cloud-distributed services to restore service with minimal downtime. Perform incident analysis using system logs and structured troubleshooting methodologies to identify root cause and prevent recurrence. Document technical findings and contribute reusable solutions to internal knowledge-base resources, improving team resolution time. Coordinate escalations with engineering and hardware teams to resolve complex, multi-layer technical issues. Guide customers through technical resolutions with clear communication, minimizing operational downtime for restaurant clients. Technologies: Toast POS · Android · TCP/IP · Wi-Fi · Linux Fundamentals · Hardware Diagnostics · Log Analysis · Technical Documentation
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Farm Administration AssistantFamily-Owned Livestock Farm · Nicaragua2021 – 2024
Managed payroll, scheduling, and operational records, improving accuracy and organization of administrative processes. Supported daily operations through process coordination, data tracking, and resource planning.
Education
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B.Sc. in Information Systems EngineeringUniversidad Americana (UAM) · Universidad Americana (UAM)Information Systems Engineering · Jan 2024 – 2028
Skills
🗣️ Languages
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Spanish · Native
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English · Intermediate
🎯 Hobbies & interests
- Open Source & Linux
- Learning new languages
- Reading philosophy and classical literature