Kraig Charles Higgs

About

Technically agile, community-minded digital content creator with practical experience in web management, digital campaigns, CRM systems, and multi-channel communications. Experienced in building and maintaining WordPress/Squarespace sites, creating audience-focused content, and translating operational details into clear online narratives.

Experience

• Web & Digital Communications Volunteer
  Boxes of Hope
  Mar 2023 – Present

Education

• HND
  De Montfort University
  Computer Science · 2005 – 2009
• AVCE
  Bedford College
  Information and Communication Technology · 2002 – 2004
• GCSE
  Hastingsbury Upper School
  Mathematics · 1999 – 2002

Skills

• Copywriting
• WordPress
• Data Cleaning
• Stakeholder Management
• HubSpot
• Mailchimp
• CRM
• Squarespace
• Buffer
• Digital security
• Database Organization
• Media Optimization

Projects

• cosyreadclub.com ↗
  WordPress

  Independently designed, built, and launched a multi-page WordPress website from scratch; managed layouts, widgets, themes, plugin integrations, and all public-facing content.

• CRM Optimization Project
  HubSpot

  Constructed a functional sales database in HubSpot, restructured a sales pipeline, built optimized workflows, cleaned data inconsistencies, and produced a video demonstration of the segmentation strategy.

• Social Media Campaigns
  Facebook Meta Business Suite, Buffer

  Used social media tools to publish promotional content, monitor post performance, analyze audience engagement, and manage content tracking and scheduling workflows.

🎯 Hobbies & interests

• Reading
• Digital Layouts
• Dogs
• AI