Joanha Davis

About

Results-driven customer service professional with over 7 years of experience in customer support, telesales, collections, account management, and insurance application assistance. Skilled at handling high-volume interactions, resolving issues, and maintaining accurate records while delivering a positive customer experience.

Experience

• Customer Service & Insurance Support Representative
  ContactPoint 360
  Jun 2025 – Jan 2026
• Casual Worker – Hospitality Support
  Round Hill Hotel and Villas
  Jan 2023 – Apr 2023
• Assembler
  Fargo Electronics
  Aug 2019 – Oct 2021
• Data Collector
  Social Development Commission (SDC)
  Aug 2018 – Oct 2018
• Sales & Customer Service Agent
  ADS Global
  Mar 2013 – Aug 2017
• Collections Agent
  AllianceOne
  Aug 2010 – Sep 2011

Education

• Caribbean Secondary Education Certificate (CSEC)
  Merlene Ottey High School

Skills

• Communication
• Time Management
• Customer Support
• Teamwork
• Multitasking
• Data entry
• Zoom
• Confluence
• Slack
• CRM
• Customer Onboarding
• Customer Retention
• Customer Service
• Lead Qualification
• Microsoft Word
• Account Management
• Remote Work
• Outlook
• Gmail
• Inbound Calls
• Outbound Calls
• Problem Resolution
• Teams
• Genesys
• Five9
• Insurance Applications