Workplace Technology Analyst

About Two Circles

Two Circles is a prominent Sports & Entertainment Marketing company dedicated to expanding audiences and increasing revenues by deeply understanding fan behavior. With over 1000 employees across 15 offices worldwide, we serve more than 1000 global clients including major names like the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon. Our platforms and services enable clients to gain insights into fan spending, event attendance, media consumption, and channel preferences to foster growth in both consumer and business revenue streams.

Role Overview

We are seeking a Workplace Technology Analyst to join our employee experience team. This role involves providing crucial technology support to our global workforce, ensuring they have access to the tools and assistance needed to excel. You will troubleshoot and resolve technical problems related to hardware, software, and access on both Windows and macOS systems, alongside supporting cloud-based SaaS applications in a dynamic environment.

Key Responsibilities

• Act as the primary contact for technology support inquiries from colleagues worldwide.
• Diagnose and fix issues involving hardware, software, and permissions on Windows and macOS devices.
• Assist with technology setup and support during new employee onboarding.
• Collaborate with senior team members to enhance systems, workflows, and automation.
• Identify and propose improvements to workplace technology and overall user experience.

Candidate Profile

• Genuine enthusiasm for a career in workplace technology and IT support.
• Previous experience related to IT support via education, internships, or work is desirable.
• Customer-focused with excellent communication skills, able to explain technical issues effectively.
• Proactive, accountable, and dedicated to task ownership.
• Interest in sports, entertainment, or agency work environments is advantageous.

Technical Skills

• Experience supporting both Windows and macOS operating systems; knowledge of endpoint management tools like Intune is beneficial.
• Familiarity with managing support tickets and delivering timely, detailed updates.
• Experience using IT Service Management platforms, preferably Jira.
• Knowledge of collaboration tools including Microsoft Teams and Office 365, with ability to troubleshoot synchronization and access problems.
• Strong troubleshooting capabilities encompassing hardware, software, and access permission issues.