Vice President - Operations

Overview

The Vice President - Operations position at ProVantage Corporate Solutions and InDemand Services, based in Raleigh, NC, requires an on-site leader responsible for nationwide operational oversight with approximately 20% travel within the US. Reporting to the President and managing multiple Directors, this role emphasizes integrating strategic execution with field-level operations to enhance gross margin and customer satisfaction.

Company Values

• Strive for excellence daily, approaching work purposefully and with respect for others.
• Prioritize collective success through collaboration and teamwork.
• Encourage innovative approaches to maintain industry leadership.
• Maintain integrity by honoring commitments and fostering transparent accountability.
• Demonstrate servant leadership by positively impacting the workforce and community through generosity.

Key Responsibilities

• Oversee and standardize operations across all 50 states ensuring consistent client experience.
• Develop and maintain operational rhythms including daily updates, weekly reviews measuring progress, and quarterly resource planning.
• Enhance coordination from bidding through scheduling to actual field execution with clear roles and quick escalation processes.
• Manage operational metrics such as gross margin, field leadership performance, customer feedback, back office team efficiency, future capacity planning, safety, quality, and training standards.
• Collaborate closely with bidding and execution planning teams to safeguard margins through accurate assumptions.
• Lead, mentor, and develop Directors and additional field leadership personnel.
• Drive the adoption and consistent use of operational tools and processes to improve visibility, accountability, and reliability.

Preferred Work Attributes

• System-oriented: adept at creating structures like playbooks, scoreboards, routines, and follow-up mechanisms.
• Detail-focused with an executive perspective capable of identifying deviations early and addressing them promptly.
• Data-driven decision-maker who relies on measurable standards rather than opinions.
• Composed and organized under pressure, capable of managing multiple tasks through prioritization and systematic approaches.
• Self-directed and responsible, able to set clear goals and communicate proactively without extensive supervision.
• People-centric leader who cultivates talent while maintaining high performance expectations respectfully.

Qualifications

• Eight to ten-plus years in operations leadership within field-intensive sectors such as retail services, installations, construction-related fields, or staffing operations.
• Three to five-plus years managing leaders at a director level or similar in a geographically dispersed environment.
• Proven ability to enhance gross margin and improve customer satisfaction through disciplined operational management.
• Strong financial skills including experience with estimating, cost control, margin management, and accountability for variances.
• Responsible for enforcing safety, quality, and training protocols across a widely dispersed workforce.
• Must reside or be willing to relocate to Raleigh, NC, and be comfortable with approximately 20% travel nationwide.

Preferred Credentials

• Master of Business Administration (MBA) and/or project management certification.
• Experience implementing operational systems or enterprise resource planning (ERP) solutions to enhance margin and reduce rework.

Additional Information

If you excel in establishing repeatable operations systems, uphold high standards, and drive improvements through disciplined execution, this leadership role offers the opportunity to make a significant impact.