Teller

Job Overview

The Teller position is responsible for executing error-free cash and related transactions within the bank branch while adhering to established procedures and delivering exceptional customer service.

Primary Duties and Responsibilities

• Carry out branch cash handling and teller transactions in strict compliance with approved policies, procedures, and regulatory standards.
• Balance cash on hand daily and ensure it corresponds accurately with the general ledger values.
• Prepare and submit end-of-day teller reports, verifying their accuracy and completeness.
• Identify and report any discrepancies involving surplus or shortage of cash promptly following authorized guidelines.
• Address and resolve customer complaints related to teller transactions efficiently to guarantee customer satisfaction.
• Engage actively in resolving frequent customer issues and refer complex matters internally when required to enhance service quality.
• Maintain communication with the Head Teller by reporting customer concerns and offering improvement suggestions.
• Strictly adhere to all applicable policies, processes, standard operating procedures, and instructions to ensure controlled work execution.
• Participate in identifying and recommending continuous improvements to systems, processes, and operational practices aligned with international best practices to boost productivity and reduce costs.
• Suggest enhancements to departmental procedures and oversee the implementation of controls to meet procedural and legislative compliance while delivering high-quality, cost-effective service.
• Assist in compiling accurate and timely reports and departmental statements fulfilling bank requirements and standards.
• Comply fully with health, safety, environmental, and quality protocols to safeguard employees, ensure product/service excellence, and maintain regulatory adherence.
• Perform any additional related responsibilities or tasks as assigned.

Key Stakeholder Interactions

• Internal: Compliance, Human Resources, Operations & IT, other consumer business units, Service Quality teams.
• External: Customers, vendors, and various agencies associated with the bank.

Essential Competencies

• Strong adherence to ethical standards and integrity.
• Excellent interpersonal and communication skills.
• Effective planning and organizational abilities.
• Commitment to quality and risk management principles.

Skills and Qualifications

• Fluency in both English and Arabic languages.
• Good communication and customer service capabilities.
• Experience or familiarity with personal banking operations.
• Diploma in Business or an equivalent qualification is required.