Telecalling Executive

About the Role

We are seeking a Telecalling Executive to join our Visa & Immigration Services team. Reporting to the Senior Visa Counselor or Team Leader, the candidate will play an essential role in communicating with potential and existing customers regarding visa and immigration services.

Key Responsibilities

• Make outbound calls to prospective and current clients.
• Respond to incoming calls and customer queries.
• Provide clear explanations of company products, services, and promotional offers.
• Generate leads and arrange appointments for the sales team.
• Follow up with customers about services, products, or payment-related matters.
• Keep detailed and accurate records of all customer interactions and calls.
• Address customer complaints or escalate issues as necessary.
• Work consistently to meet daily, weekly, and monthly calling and performance goals.

Experience and Skills

• 1 to 2 years of relevant experience in visa counseling, immigration consulting, overseas education counseling, or travel-related services.
• Familiarity with visa processes for countries like Canada, Australia, the UK, and the USA is advantageous.
• Strong knowledge of visa and immigration procedures.
• Excellent communication and interpersonal skills with effective listening and problem-solving capability.
• Ability to perform well under pressure and meet targets.
• Attention to detail and strong organizational skills.

Qualifications

• Minimum qualification: High school diploma or equivalent; a bachelor's degree is preferred.