Technical Support Specialist

Overview

Become a part of the EL.CA. Automazioni team as a Technical Support Specialist responsible for ensuring peak efficiency and productivity of the group's machine tools through prompt technical assistance and maintenance.

Key Responsibilities

• Rapidly respond to machine malfunctions or breakdowns by visiting client sites, accurately diagnosing issues, and implementing effective solutions.
• Conduct repairs and routine maintenance using specialized tools and technology.
• Replace faulty components with original spare parts to ensure machine reliability.
• Perform testing and inspections post-repair to confirm correct machine operation.

Technical Support

• Provide both onsite and remote technical support to customers, resolving technical problems and answering machine-related inquiries.
• Maintain clear and precise communication throughout problem analysis and resolution to ensure complete customer satisfaction.
• Offer customer training on the usage and upkeep of machinery.

Preferred Qualifications and Skills

• Diploma or bachelor's degree in computer science, electronics, automation, or mechanical engineering fields.
• Strong interest in deepening knowledge of technological challenges related to solid modeling software such as CAD/CAM.
• Proficient with core computer applications, including Microsoft Windows and Office.
• Good understanding of BLM Group machine tools and their operational systems, with training provided if necessary.
• Ability to diagnose and swiftly resolve technical problems.
• Manual dexterity and precision in performing technical interventions.
• Capacity to work both independently and collaboratively within a team.
• Excellent interpersonal communication skills.
• Customer-oriented mindset with a focus on problem-solving.
• Attention to detail, accuracy, and strong problem-solving abilities.
• Possession of a valid driver's license (Category B).

Additional Activities

• Stay updated with new technologies and company products through continuous learning.
• Participate in meetings and training sessions to enhance professional skills.
• Prepare reports and documentation related to performed interventions.

Equal Opportunity Statement

EL.CA. Automazioni applies merit-based evaluation criteria during recruitment, considering candidates' competencies, experience, and qualifications. The company maintains a fair and discrimination-free selection process, ensuring equal access to job opportunities for all applicants.

Application Process

Candidates are invited to submit their application for Technical Support via the provided form, including uploading a CV (maximum size 3MB; accepted formats: pdf, txt, doc, docx). Acknowledge acceptance of the Privacy Policy is mandatory.

Contact us to arrange an appointment and discuss the growth potential for your business.