W
- Experience
- Any
- Salary
- INR 150,000 – INR 250,000 / year
- Openings
- 1
- Posted
- 7 કલાક પેહલા
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates who have graduated from any discipline are eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
Join Web Spiders as a Technical Support Associate, delivering expert assistance to clients by managing support tickets and promptly responding to service interruptions. This position supports customer inquiries and ensures continuous aid under established service agreements.
Key Responsibilities
- Manage and resolve incoming technical support tickets efficiently.
- Quickly respond to alerts indicating service outages or disruptions.
- Address customer questions and issues to satisfaction.
- Maintain ongoing client support aligned with preset SLA requirements.
- Provide first-level support including phone and live chat assistance.
Candidate Profile and Requirements
- A background in IT, or training/certifications such as RedHat or MCSA is preferred.
- Strong verbal and written communication skills.
- Capability to handle client interactions and resolve their queries effectively.
- Logical and analytical mindset to troubleshoot issues.
- Excellent interpersonal abilities fostering productive client relationships.
Minimum education
Bachelor's Degree
Industry
IT Services & ConsultingSkills
How they work
Communication
Problem Solving
Customer Focus
Interpersonal Skills