Team Member

About the Role

Join itsu, a prominent Asian-inspired quick-service retail and grocery brand with over 80 locations across the UK and Belgium, and an expanding wholesale operation across Europe and beyond. Itsu is known for preparing fresh, delectable food daily in each restaurant, making it a popular choice for those seeking healthy eating options. Beyond its restaurants, itsu also offers an array of top-quality Asian-inspired groceries available online and in supermarkets. As a dynamic brand committed to growth domestically and internationally, itsu integrates cutting-edge food, technology, innovation, and a skilled workforce, leading the future of fast food.

This opportunity is based in Heathrow, with a welcoming atmosphere in one of itsu's beautifully designed stores.

Key Responsibilities

• Prepare fresh ingredients including cutting fish and rolling sushi.
• Cook meals with attention to detail and care.
• Uphold superior food quality and safety standards.
• Provide friendly and excellent customer service consistently.

Training and Growth

No prior experience is necessary as comprehensive training is provided through a combined approach of practical hands-on learning, team support, management guidance, alongside digital courses accessed via itsu's app and Academy. Successful completion of training unlocks eligibility for an hourly bonus.

Itsu supports career progression; for example, 90% of shop managers and 30% of the Academy team began their careers as team members.

Candidate Profile

• Demonstrate pride in your work.
• Show genuine care for colleagues and customers.
• Have a desire for personal and professional growth.
• Build trustworthy relationships with the team.

Benefits and Perks

• Regular weekly payment on Thursdays, with an option for early wage access through Wagestream.
• Paid breaks and a complimentary healthy lunch daily.
• 50% discount on meals for friends and family in all itsu locations.
• 28 days of paid annual leave.
• Opportunities for rapid career advancement with pay increases up to £15.60 per hour as a 'Team Member Pro' including bonuses, or a leadership role with earnings around £35,000 annually plus quarterly bonuses.
• Income and critical illness protection covering paid time off when unwell.
• Free online GP services and 24/7 mental health support with managers trained in Mental Health First Aid.
• Discounts at popular retailers and gym memberships.
• Diverse social, family, and sporting events to foster team spirit.
• Commitment to sustainability and equal opportunity in an inclusive workplace.