System Analyst

Role Overview

The System Analyst acts as a crucial link between Al Safi Danone's business needs and IT solutions within the SAP S/4HANA implementation and related applications. This role is responsible for gathering, analyzing, documenting, and validating both functional and technical requirements. It translates business demands into detailed system specifications and supports development teams throughout the software development lifecycle, including requirements gathering, testing, deployment, and ongoing support.

Key Responsibilities

• Conduct structured workshops, interviews, and sessions with stakeholders to extract functional and non-functional requirements.
• Create comprehensive documentation such as business requirements, functional specs, user stories, process flow diagrams, and use cases following established standards.
• Ensure completeness and consistency of requirements and obtain formal approval before design begins.
• Maintain a traceability matrix linking requirements to design, development, and testing artefacts, managing changes through formal controls with impact assessments.
• Analyze current business processes with flowcharts and partner with SAP consultants to design future-state processes aligned with SAP best practices.
• Identify gaps, automation potentials, and integration needs among SAP and connected systems.
• Draft detailed system design documents, including data mapping and interface specifications, and review functional specs from vendors against business requirements.
• Create test plans, scenarios, and cases for system integration and user acceptance testing phases.
• Assist business users in user acceptance testing, manage defect tracking and resolution workflows, and verify fixes.
• Document test outcomes, lessons learned, and secure user acceptance sign-offs.
• Work with Data Lead on data migration requirements, including source-target mappings and data governance rules.
• Evaluate legacy data structures, highlight cleansing and transformation needs, validate migration results through mock runs, and support validation during final production migration.
• Maintain comprehensive application documentation including functional specifications, integration diagrams, and configuration guidelines.
• Support requirement analysis for non-SAP applications such as SalesBuzz, SalesCode, Shelfr, and SO99.
• Manage SharePoint IT Governance documentation, including decision logs and change histories.
• Provide post-deployment support by analyzing issues raised by users and collaborating with IT teams for resolution.
• Drive continuous improvement by identifying possible system upgrades and process automations.

Qualifications and Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or Business Administration.
• Certain SAP Module certifications are preferred.
• 5 to 7 years of experience in system or business analyst roles within enterprise IT setups.
• Expertise in thorough documentation and use case development.
• Familiarity with test management tools and a solid grasp of SIT and UAT processes.
• Experience in data migration activities including mock run validations.
• Strong grasp of software development lifecycle methods, combined with excellent analytical, facilitation, and communication skills.
• Experience in FMCG or dairy sectors is advantageous.