Strategic Operations Lead, Consumer

About the Role

Uber Eats is revolutionizing access to food, groceries, and daily essentials by making delivery quicker, smarter, and tailored to individual preferences. Joining the US & Canada Consumer Operations team, you will be instrumental in influencing our consumer growth, retention, and re-engagement leveraging top-tier pricing and lifecycle strategies.

This role requires a strategic thinker and hands-on leader to guide the Lifecycle & Pricing vertical. Situated at the crossroads of strategy, product innovation, and financial optimization, you will design investment plans for acquisition and re-engagement to drive consumer lifecycle improvements while collaborating with Marketplace Tech to develop scalable pricing systems.

You will partner closely with senior leaders and cross-functional teams spanning Product, Strategic Finance, Marketing/CRM, and global divisions to implement impactful initiatives promoting long-term growth and operational efficiency.

Key Responsibilities

• Develop and refine strategies for lifecycle investments, optimizing budget distribution among acquisition, retention, and resurrection efforts.
• Plan and execute pricing experiments, analyze outcomes, and iterate strategies grounded in data insights.
• Collaborate with technology teams to create scalable systems that support advanced pricing and lifecycle functionalities.
• Analyze consumer trends such as activation, churn, and usage frequency to guide strategic decisions.
• Coordinate initiatives across functions and business units to ensure seamless execution of strategies.
• Lead and inspire the Lifecycle & Pricing team, promoting high performance and supporting career growth.
• Direct full lifecycle and acquisition strategies, managing capital allocation for effective growth and resurrection efforts.
• Build sustainable lifecycle programs that improve engagement and retention.
• Design comprehensive pricing approaches, working alongside Marketplace Tech to implement innovative pricing solutions.
• Manage and advance the Net Eater Fee (NEF) framework impacting pricing and investment directions.
• Collaborate with Mobility, Global teams, and Retail on cross-business strategies.
• Make informed investment decisions to maximize savings and enable reinvestment in high-return growth areas.
• Establish performance measurement systems to track acquisition health, pricing efficacy, and return on investment.
• Act as a crucial advisor to tech leadership on consumer growth and pricing tactics.
• Align multiple stakeholders including Product, Finance, Operations, and Marketing around shared priorities.

Qualifications

• Minimum of 6 years experience in strategic roles such as operations, consulting, or analytical positions.
• At least 1 year managing teams or demonstrated ability to guide and oversee junior team members' work.
• Proficiency in financial modeling, managing profit and loss, and capital allocation strategies.
• Bachelor's degree in quantitative, business, or technical disciplines.
• Strong problem-solving skills with fluency in SQL and advanced spreadsheet tools.
• Excellent business judgment capable of translating data into actionable insights.
• Effective communicator who can align senior executives and operational teams on critical priorities.
• Highly motivated with a proactive approach in fast-moving and ambiguous environments.
• Ability to maintain attention to detail while ensuring alignment with strategic objectives.

Compensation and Benefits

For roles based in Dallas, TX, the salary range is $146,000 to $162,000 annually. Eligible candidates may participate in Uber's bonus program and receive equity awards or other compensation forms. Full-time employees have access to a 401(k) plan along with various benefits.

Additional Information

Uber encourages collaboration through its office environments, requiring employees unless fully remote-approved to spend at least half their time onsite. Specific roles, like those in greenlight hubs, require full-time office attendance. Uber is an Equal Opportunity Employer, welcoming applications from all backgrounds and accommodating applicants with disabilities.