Store Manager - lululemon

Role Summary

The Store Manager leads the store team towards meeting sales objectives, developing staff capabilities to boost profitability, uphold the brand image, and ensure smooth operational processes. This role holds full responsibility for daily store functions and workforce management in alignment with the business goals of Majid Al Futtaim Lifestyle.

Role Profile

• Maintain exceptional customer service standards consistently across the store team.
• Devise innovative marketing strategies to attract new clientele, increase foot traffic, and improve profitability.
• Monitor brand performance by reviewing inventory status, identifying popular and slow-moving products, and developing strategies to drive sales growth.
• Hold overall responsibility for team compliance with company policies and procedures related to finance, personnel management, security, sales, and record-keeping.
• Provide coaching, training, and mentorship to store staff to elevate customer experience through enhanced product knowledge and retail understanding.
• Ensure full adherence to Health & Safety, Security, and Compliance standards, promptly reporting any issues to the Excellence and Compliance team.
• Plan and manage in-store operations including cash handling, stockroom organization, and inventory management.
• Deliver insightful analytical feedback to Operations, Buying, and Planning departments concerning product range, pricing strategies, competitors, and market opportunities.

Requirements

• A minimum of 4 to 5 years of experience in the retail industry with managerial responsibilities.
• Demonstrated success in optimizing business performance and achieving targets.
• Strong comprehension of customer segments to guide the team effectively on clientele needs.
• Ability to identify key issues promptly and engage appropriate stakeholders to facilitate timely decision-making.
• Decisiveness with a clear sense of when to act independently or escalate decisions.