Solutions Center Representative - Part Time, Remote

About Experity

Experity is a premier software and services provider for on-demand healthcare across the U.S., supporting over 5700 urgent care clinics. We offer software products that streamline healthcare operations from patient appointment scheduling to billing, enabling a seamless healthcare experience.

Benefits and Perks

• Comprehensive medical, dental/orthodontia, and vision insurance effective from the first day of employment.
• Eligibility for synthetic ownership with financial incentives after one year of service.
• Employee Assistance Program offering counseling, legal help, financial education, pet adoption support, and identity theft protection.
• Flexible work schedules to support work-life balance.
• Generous paid time off (PTO) increasing with tenure.
• Access to career development programs to help achieve professional goals.
• Team-building events including company picnics and holiday celebrations.
• Competitive pay, quarterly bonuses, and a 401(k) plan with employer matching.

Position Details

This role is part time, up to 30 hours per week, and remote for team members located within the U.S. with occasional travel to offices for meetings or collaboration. The starting wage is $15.75 per hour.

Key Responsibilities

• Handle inbound calls from healthcare centers regarding case submissions, patient demographic updates, study status inquiries, radiologist contact requests, and complaints.
• Conduct outbound calls to notify centers of positive findings or to gather additional information on studies.
• Monitor live case queues ensuring cases are read within contractual timeframes; notify radiologists and reassign cases if necessary.
• Communicate with radiologists regarding case issues such as rereads or missing data (images, history, demographics).
• Provide first-level support to centers and escalate IT issues via ticket submissions.
• Manage quality assurance cases by opening and closing them for radiologists.
• Oversee auto-assignment rules and manually assign specialty cases.
• Perform other assigned duties as needed.

Qualifications and Experience

• High school diploma or equivalent required.
• Minimum two years experience in clerical roles, call center environments, customer service, or basic computer operations.
• Experience with PACS is advantageous but not mandatory.

Core Values

• Prioritize teamwork.
• Support and uplift colleagues.
• Encourage open communication.
• Set ambitious goals and achieve them.
• Deliver outstanding client satisfaction.

Additional Information

Experity is an Equal Opportunity Employer committed to compliance with federal employment laws. Applicants are entitled to their rights as outlined in the Department of Labor's "Know Your Rights" notice.