Service Receptionist

About the Role and Workplace

Join Midland Toyota's service department, a prominent automotive dealership located centrally in Midland, Western Australia. This role offers the chance to work in a lively and supportive environment close to Midland Gate Central shops, with opportunities for career advancement within one of Australia's largest automotive groups.

Key Responsibilities

• Welcome and greet guests warmly upon their arrival to provide a positive first impression.
• Serve as the initial contact for customers by answering phone calls and responding to inquiries about service appointments, vehicle repairs, and related matters.
• Accurately collect and maintain guest information, vehicle details, and service requests to keep detailed records.
• Coordinate communications between service advisors, technicians, and guests to ensure efficient workflow and timely job completion.
• Provide customers with updates on service progress, estimated completion times, and notify them of any additional services required.
• Maintain a neat and organized reception area that promotes a welcoming and professional atmosphere.
• Perform general administrative duties as needed to support the service department.

Candidate Profile

• Excellent interpersonal and communication abilities coupled with a friendly and approachable manner.
• Strong organizational skills and ability to multitask effectively in a fast-paced environment, managing multiple inquiries simultaneously.
• Competency in using computer systems, including appointment management software and basic Microsoft Office programs.
• Detail-oriented with a commitment to precision in capturing guest and service information.
• Capable of maintaining composure under pressure and handling challenging situations professionally.
• A genuine desire to deliver superior guest service and foster customer satisfaction.

Benefits and Additional Information

• Competitive salary package with growth opportunities.
• Access to an on-the-job training program to develop required skills.
• Employee Assistance Program (EAP) offering free psychological and counselling support.
• Paid Parental Leave provisions.
• An inclusive workplace culture that values diversity, equality, and inclusion.

Important Notes

Autoleague is committed to equality and inclusion as an Equal Opportunity Employer. Applicants progressing to final stages will undergo pre-employment checks, including police and medical examinations.