Service Planner

About the Role

Rentokil Initial is seeking a well-organized Service Planner to join their Campbellfield team on a full-time basis. This role requires strong administrative and communication capabilities within the pest control service sector.

At Rentokil Initial, we pride ourselves on being global leaders in pest management, hygiene, and indoor plant care, with a dedicated team committed to protecting people, enhancing quality of life, and caring for the environment every day.

Key Responsibilities

• Coordinate and schedule routine pest control field service activities efficiently.
• Ensure timely scheduling of all Service Technician appointments, monitoring any deviations from set divisional standards and reporting to your line manager.
• Arrange installations and ensure job completions meet divisional timing requirements.
• Address customer inquiries and complaints related to services, organizing additional non-standard service visits where necessary.
• Manage all documentation and administrative tasks associated with service activities, including processing of documents through the Branch Contracts Computer System.
• Verify that technicians complete and record daily tasks accurately according to divisional protocols.
• Generate and provide management with ongoing reports concerning service status, job tracking, customer service history, technician productivity, and client retention.
• Maintain and update reporting spreadsheets within designated deadlines.

Ideal Candidate Profile

• Demonstrates excellent telephone etiquette and interpersonal communication skills.
• Possesses strong abilities in written and verbal communication.
• Proficient with computer applications relevant to office administration.
• Capable of delivering clear and precise instructions.
• Exhibits strong teamwork and collaboration skills.
• Effectively manages time and prioritizes tasks.
• Has experience in a similar role or thrives in a fast-paced office environment.

Employee Benefits

• Opportunity to work for the world’s largest pest control organization.
• Provision of a mobile phone for work-related use.
• Access to employee cash incentive programs and bonuses.
• Comprehensive onboarding and continuous training programs.
• Employee Assistance Program support available for employees and their families.
• Ongoing opportunities for learning and professional development.
• Career advancement prospects within various company roles.

Additional Information

Pre-employment medical assessments and reference checks are part of the recruitment process.

The company culture is described by employees as inclusive, family-like, and highly collaborative despite its global scale.

Current staff testimonials emphasize the supportive team environment, variety in customer engagement, and quality of training and onboarding.