Senior Supply Chain Manager

About the Role

We are looking for an experienced Senior Supply Chain Manager to lead the comprehensive logistics, warehousing, and customer fulfillment processes for our temperature-sensitive snack food company. This position is responsible for managing third-party logistics providers (3PLs), e-commerce fulfillment centers, and temperature-controlled freight operations with a focus on product integrity and cost control. The role includes direct supervision of the Customer Service Manager and involves strategic oversight of supply chain performance, network optimization, and budget management.

Leadership and Team Oversight

• Manage and mentor the Customer Service Manager, ensuring smooth collaboration between customer service, logistics, and supply chain operations.
• Oversee customer order processing, distributor compliance, and daily reporting activities.
• Establish and monitor KPIs related to punctual deliveries, order accuracy, and customer satisfaction.
• Promote a culture of teamwork and accountability among logistics, customer service, production planning, and sales teams.

Warehouse and 3PL Oversight

• Supervise all activities within third-party warehouse facilities, with attention to inventory accuracy, order handling, and temperature compliance.
• Conduct regular on-site audits and quarterly business reviews with warehouse and fulfillment partners.
• Manage cycle counting and annual physical inventory cycles; reconcile discrepancies to maintain ERP data accuracy.
• Monitor warehouse expenses monthly and identify opportunities to reduce costs.

E-commerce and Amazon Logistics

• Oversee logistics for e-commerce fulfillment, including direct consumer shipments and Amazon programs (FBA, FBM, SFP).
• Collaborate with the Customer Service Manager to track and improve Amazon Vendor Central and Seller Central metrics such as OTIF, chargebacks, and Inventory Health.
• Ensure compliance with packaging, storage, and shipping standards that preserve product temperature and quality.
• Coordinate with marketing and operations teams for product launches and seasonal demand peaks.

Freight and Transportation Management

• Manage all temperature-controlled outbound freight shipments to distributors, e-commerce centers, and customers.
• Negotiate freight contracts and rates while balancing service quality with cost efficiency.
• Supervise carrier performance and ensure temperature compliance, addressing freight claims proactively.
• Analyze freight expenditure and identify improvements in network or mode selections.

Distributor and Retail Collaboration

• Use distributor reporting tools like UNFI and KeHE to monitor fill rates, OTIF compliance, and chargebacks.
• Work with the Customer Service Manager to resolve order delays, shortages, and compliance issues.
• Collaborate cross-functionally with Sales and Planning to tackle service challenges and improve retail performance metrics.

Continuous Improvement and Strategic Initiatives

• Lead projects aimed at enhancing supply chain efficiency, reducing costs, and increasing data visibility.
• Partner with IT and consultants to enhance ERP (preferably NetSuite) and reporting features.
• Support sustainability goals, including packaging efficiency and reduction of transportation carbon footprint.
• Maintain up-to-date knowledge of FSMA regulations, temperature-controlled logistics, and food safety compliance standards.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field preferred. Equivalent experience and education combinations will be considered.
• At least 5 years of progressive experience in supply chain and logistics roles, preferably in the food, beverage, or consumer packaged goods industries focusing on temperature-sensitive products.
• Experience with US export logistics to Canada or Mexico is advantageous.
• Proven track record managing both logistics and customer service teams.
• Expert knowledge in 3PL operations, temperature-controlled freight, and distributor logistics (including UNFI and KeHE).
• Practical experience with ERP systems (NetSuite preferred) and warehouse management systems.
• Knowledge of Amazon Vendor Central and Seller Central platforms.
• Strong analytical and financial skills, including budget management.
• Excellent communication, negotiation, and leadership abilities.

Benefits and Culture

• Competitive salary with annual performance bonuses.
• Equity opportunities.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Three weeks of paid vacation plus 14 paid holidays.
• Paid parental leave.
• Paid volunteer time off.
• Wellness and technology stipends.
• Entrepreneurial and supportive workplace culture that encourages meaningful impact.

Our Mission

We are dedicated to creating nourishing and delicious snacks accessible to all. As a women-founded company, we prioritize uplifting women and children in our communities and globally, ensuring no one goes without love or nourishment.