Senior Retail Manager

Position Overview

As the Senior Retail Manager for Qatar Airways, your primary focus will be to drive sales growth and profitability by providing outstanding customer service and implementing effective merchandising strategies. You will oversee the day-to-day operations of Qatar Duty Free outlets, especially those featuring prominent brands in the beauty, perfumes, and cosmetics categories.

Key Responsibilities

• Lead and develop the retail team to achieve sales goals while maintaining excellent service and operational standards.
• Ensure all retail activities comply with company policies to optimize performance beyond set targets.
• Contribute to creating and executing marketing strategies and promotional campaigns for Qatar Duty Free.
• Optimize sales and profitability through accurate planning, forecasting, and resource management.
• Oversee brand concession adherence to required standards.
• Coordinate timely implementation of promotional initiatives, ensuring availability of related materials and stock in line with supplier contracts.
• Plan staff schedules aligned with trading cycles, ensuring flexibility during peak and off-peak periods.
• Advise on space allocation to maximize sales opportunities.
• Communicate sales performance insights effectively and take corrective steps in response to declines.
• Encourage a customer-centric approach aligned with a 5-star airline service standard throughout the team.
• Promote teamwork and continuous improvement to increase sales results.
• Address customer complaints promptly, investigate origin issues, and implement corrective measures.
• Identify training needs and implement development plans to enhance customer service standards.
• Collaborate with airport authorities to facilitate efficient staff, customer, and stock movement.
• Stay updated on visual merchandising trends and liaise with Marketing for appropriate implementation.

Candidate Profile

• Educational qualifications: High School Diploma/Vocational Certificate with 9+ years relevant experience or a Bachelor's Degree/equivalent with at least 8 years in a related role.
• Proven background in retail management, team leadership, and achieving bottom-line results.
• Experience in customer-centric and high-paced retail environments.
• Familiarity with regional business conditions and ability to tap into local networks.
• Operational knowledge specific to retail settings is preferred.
• International or Middle Eastern market experience, particularly in luxury retail or duty free sectors, is an advantage.
• Understanding of cash handling, banking procedures, and budget management.
• Proficient in MS Office and retail-specific IT/POS systems.
• Strong analytical and problem-solving capabilities.

About Qatar Airways Group

Originating with only four aircraft, Qatar Airways has rapidly expanded to encompass twelve diverse business units. Known for record-breaking growth and pioneering achievements, the company embraces innovation and a fearless pursuit of excellence. Every team member plays a vital role in delivering exceptional customer experiences and driving continuous operational innovation.