Senior Manager - Technology Operations

About AUSIEX and Our Group

With a legacy spanning more than 25 years in the local market, AUSIEX leverages the strength of a multinational trading technology leader. Specialising in equities execution, clearing, settlement, and administration for financial intermediaries, we integrate deep local expertise with global innovation through Nomura Research Institute (NRI). In 2025, we expanded by incorporating FIIG Securities, an esteemed Australian fixed income firm managing substantial assets and serving thousands of clients, enhancing our service portfolio with stable, reliable investment opportunities.

Position Summary

The Senior Manager of Technology Operations will oversee AUSIEX's operational technology platforms, ensuring comprehensive responsibility for their stability, resilience, and performance. This role balances operational leadership with a mission to modernize IT operations through automation, service reliability, and readiness, aligning business goals with regulatory and client expectations in a high-availability setting. This permanent position is based in Perth.

Key Responsibilities

• Manage end-to-end production environment performance and availability ensuring operational readiness.
• Lead cross-functional teams across production support, platform engineering, service delivery, service desk, and end-user computing.
• Implement a proactive operational model focused on early risk detection and continuous improvement.
• Develop scalable 24/7 operational coverage aligned with business requirements.
• Define and enforce service ownership, SLAs, and accountability for all systems.
• Enhance system reliability, resilience, and recovery through effective incident, problem, and crisis management.
• Foster a metrics-driven culture utilizing SLAs, SLOs, MTTR, and performance analytics.
• Advance monitoring, alerting, and observability practices across platforms.
• Oversee robust business continuity and disaster recovery procedures with regular testing.
• Conduct root cause analyses and spearhead initiatives to prevent recurring system issues.
• Transform system administration into platform engineering ensuring scalability and readiness for modern, cloud-based architectures.
• Support operation readiness for new releases and system changes.
• Manage IT service delivery to provide consistent, cost-effective support enhancing user productivity.
• Engage regularly with business stakeholders to refine service quality and user experience.
• Elevate service management maturity with ITIL-based but results-focused practices; rationalize and optimize L1/L2 support and offshore vendor management.
• Comprehensively manage offshore vendor relationships ensuring alignment with performance, SLA, and cost objectives.
• Align technology operations with risk management, audits, and regulatory standards.
• Identify and mitigate operational risks; implement governance and generate executive reports on operational performance.
• Lead, mentor, and grow a multi-disciplinary, geographically dispersed team fostering a culture of accountability and excellence.

Experience and Qualifications

• Over 15 years of experience with extensive leadership in production or IT operations.
• Proven track record managing IT operations in complex and regulated environments.
• Strong stakeholder engagement and communication skills across business, tech, and risk areas.
• Ownership of mission-critical systems requiring high availability.
• Expertise in production support, platform operations, and service delivery models.
• Experience leading distributed teams in both onsite and offshore settings.
• Knowledge of modern operations including automation, monitoring, and DevOps practices.
• Familiarity with cloud and hybrid infrastructures.
• Demonstrated capability driving operational improvements and transformation initiatives.

Preferred Skills and Experience

• Background in financial services or trading platforms.
• Experience with high-volume, real-time transaction systems.
• Understanding of microservices architectures and integration platforms.

Leadership Attributes

• Accountability for operational outcomes with a proactive approach.
• Balanced focus on current delivery and future enhancement.
• Emphasis on resilience and reliability under pressure.
• Commercially astute in managing cost, performance, and quality.
• Strong stakeholder relationship-building and influence.
• Effective leadership of vendor and offshore teams.
• Change leader with clarity and momentum in operational transformations.
• Developer of talented, high-performing teams committed to excellence.

Our Commitment

We are dedicated to career growth and skill development, embracing a diverse and inclusive culture. If assistance is needed during recruitment, we encourage candidates to reach out. Join us to advance your career in a dynamic environment.